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Cigna Oncology TRC Operations Senior Manager (Pharmacist, Whitestown) - Accredo in Whitestown, Indiana

Have you heard? Express Scripts and Accredo are now part of Cigna. Together, we’ve got big plans. How big, you ask? We want to change health care to make it more affordable, more personalized, and more focused on helping the whole person to achieve better health outcomes. And that’s only the beginning. Read on to learn more about working with us.

As a Pharmacy Staff Pharmacist Senior Operations Manager , you will oversee a team of front-end pharmacists and technicians in the Oncology Therapeutic Resource Center focused on providing optimal care to Oncology patients at Accredo.

What you’ll do:

  • Provide leadership to the Oncology front end pharmacy department

  • Work closely with the Oncology Patient Access and Contact Center leaders to meet key business metrics and client performance guarantees

  • Engage as needed with Product, Physician Engagement, Account Management, Service Delivery, Corporate Finance or other cross functional teams to ensure client satisfaction and shipment of orders

  • Address staff concerns and day to day operational, system, customer service, quality, and professional issues

  • Manage financial budgets and labor forecasts under guidance of the Director of Operations

  • Set clear performance expectations with staff, including adherence to all company guidelines, policies, and procedures

  • Represents the Oncology TRC in cross-functional meetings and projects. Prepare for, implement and communicate new corporate initiatives and processes within the pharmacy.

  • May facilitate tours for client visits

What you’ll need:

  • RPh. or Pharm D required, degree in management or finance or equivalent is an asset

  • Four to six years of experience supervising in a pharmacy

  • An advanced understanding of specialty pharmacy, pharmacy regulations, insurance benefits, and internal processes in order to successfully fulfill expectations of Payers, Pharma, Physicians and Patients is preferred

  • Strong computer skills including Outlook and MCS office, especially Excel and PowerPoint

  • Strong experience with RxHome preferred

  • Demonstrated leadership skills including ability to effectively develop, assist, train and coach

  • Excellent oral and written communication skills

  • Ability to adapt in a dynamic work environment and make independent decisions

  • Advanced problem solving skills and the ability to work collaboratively with other departments to resolve complex issues with innovative solutions

Through our range of health care products and services offered, Accredo team members provide in-depth care for patients with chronic health conditions like hemophilia, oncology, rheumatoid arthritis and growth hormone deficiency. In addition to health care products, we provide comprehensive management services – including outcomes measurement, counseling, clinical care management programs, social services and reimbursement services. By performing in these very high-touch roles, employees have a daily opportunity to make a positive impact on their patients’ lives.

About Cigna

Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. We offer an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products. Together, with our 74,000 employees worldwide, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation.

When you work with Cigna, you’ll enjoy meaningful career experiences that enrich people’s lives while working together to make the world a healthier place. What difference will you make? To see our culture in action, search #TeamCigna on Instagram.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.