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ZIMMER US, INC. Field Service Engineer - St. Louis/Kansas City (680133) - AMER21604-353237 in WARSAW, Indiana

Job SummaryZimmer Biomet is a world leader in musculoskeletal health solutions. Our team members are part of a company with a heritage of leadership, a focus on shaping the future, and a mission dedicated to alleviating pain and improving the quality of life for people around the world.Zimmer Biomet is a world leader in musculoskeletal health solutions. Our team members are part of a company with a heritage of leadership, a focus on shaping the future, and a mission dedicated to alleviating pain and improving the quality of life for people around the world. The Field Service Engineer (FSE) is responsible for providing highly visible onsite and remote technical support within their assigned regions for ROSA Surgical Devices. This role is responsible for handling, maintaining, installing and providing support for ROSA as well acting as a key player in complaint investigations, including troubleshooting with on-site Zimmer Biomet representatives in the operating room. The FSE plays a critical role in ensuring the servicing of the ROSA Surgical Device throughout its lifecycle.Principal Duties and ResponsibilitiesPerform ROSA system installations, along with troubleshooting and repairSchedule and conduct Preventative Maintenance (PM) and Corrective Maintenance (CM) at customer sites as requiredAssess technical problems and find a solution or determine how to elevate questions appropriately in high pressure situationsAct as a liaison between Zimmer Biomet and customers on communications regarding quality and performance of productsDemonstrate and utilize critical thinking in assessment of performance and risks associated with installed medical devicesRespond to customer inquiries and maintain professional communicationProvide product feedback and improvements to RandDSupport product trade shows and lab trainings as neededManage and maintain stock of inventory, company equipment, and documents that are necessary for servicing related activitiesProvide on-site support for product demonstrations and educational initiatives to build local and regional market awarenessManage and maintain stock of inventory, company equipment and documents that are necessary for servicing related activitiesExpected Areas of CompetencePromote the highest levels of customer satisfaction through the timely response of customer inquiries, provide clear and effective communications, and maintain professional appearancesExcellent analytical, interpersonal and communication skills with the ability to communicate complex technical issues in an easy to understand mannerFollow all internal communication and documentation policiesIndependently work without specific direction on daily activitiesProficiently determine ones own schedule based on business needsApply technical knowledge to solve varied and complex problems, potentially ones not previously encounteredRegularly collaborate with others in suggesting valuable solutions as an active contributorMust demonstrate mutual respect, ongoing communication, and a positive outlook with both internal team members and customersEducation/Experience RequirementsB.S. or M.S. in Engineering or relevant ScienceValid drivers license and good driving record2 years of experience in field support, engineering, or other customer-facing function preferably with a medical device company preferredPrior experience with roboticsProject management skillsExperience working in an operating room environmentTravel RequirementsUp to 80 percentApplicants should be willing to work flexible hours, including evenings, weekends and the possibility of holidaysAdditional InformationThis is not an exhaustive list of duties or functions and might not necessarily comprise all of the essential functions for purposes of the Americans with Disabilities Act.EOE M/W/Vet/Disability.At Zimmer Biomet, we believe in The Power of Us, which means that we are stronger together. We are committed to creating an environment where every team member feels included, r

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