Union Hospital Health Group CALL CENTER SPECIALIST-UAP CALL CENTER in TERRE HAUTE, Indiana

JOB DUTIES

  • Answers incoming phone calls in a timely and efficient manner.

  • Activates phone lines in the morning and transfers to the answering service at the end of the daytime operations.

  • Routes calls as appropriate (credit, nursing, etc).

  • Initiates phone note in EMR for nursing calls, prescription refills as appropriate.

  • Verifies patient demographic and insurance information.

  • Schedules / coordinates appointments in the practice management system for patients and clinical staff.

  • Performs inquiry to determine medical necessity for appointments based on clinical and financial information and departmental protocols.

  • Cancels / reschedules appointments for patients in the practice management system.

  • Registers new patients in the practice management system.

EDUCATION, TRAINING & EXPERIENCE

  1. Functional grasp of standard written and verbal English, good spelling and grammar.

  2. Proficient computer and typing skills.

  3. Requires special attention to detail.

  4. Medical terminology helpful.

  5. Able to work in fast paced stressful environment.

  6. Able to work successfully with a diverse population.

  7. Able to interview and obtain information in a professional manner

  8. Requires excellent customer service skills in dealing with various client groups; patients; families; physicians and their practices.

  9. Requires organizational skills; attention to detail; flexibility and ability to prioritize.

  10. Excellent telephone skills.

  11. Able to work independently with minimal supervision.

  12. Able to adapt to rapid change.

As an EOE/AA employer, Union Hospital, Inc. will not discriminate in its employment practices due to an applicant's age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran or disability status..