Synchrony Debt Recovery Technology Manager (L10) in Other, Indiana

Job Description:

Role Summary/Purpose:

The Debt Recovery Technology Manager is responsible for maintaining the integrity of the Recovery Technology platform by managing new process builds, modifications to existing strategies and monitoring data exchanges (host systems/recovery platform/suppliers). This role has cross functional tasks with SYF IT and Recovery Operations to ensure system SLAs and system configuration maintenance.

Essential Responsibilities:

  • Ensure standard configuration process is maintained when implementing recovery system modifications. This includes: design documentation, coding, testing, managing code review process with SYF IT, staging objects for promotion and post implementation validation.

  • Partner with FICO and SYF IT to ensure recovery system upgrades, hot fixes and services packs are staged, tested and scheduled for implementation based on impact to the business.

  • Proactively monitor daily file exchanges with host systems and suppliers.

  • Manage and document recovery system security configuration. This includes user and supplier role profiles.

  • Provide consulting services to Recovery Operations related to reviewing configuration requests, providing insight into potential process conflicts and assistance with system related inquires.

  • Lead system projects from the Recovery Technology perspective to ensure all new processes and programs are reviewed, tested and then successfully implemented

  • Manage new client conversions and de-conversions. This includes maintaining a standard/repeatable process where applicable.

  • Insure all Recovery System compliance metrics are maintained.

  • Act as an escalation support point as required

  • Perform other duties and /or special projects as assigned


  • Must be willing to travel up to 5% of the time

  • Bachelor’s Degree and 5 years of data systems experience OR in lieu of a Bachelor Degree, High School Diploma/GED and 10 years of skilled data systems experience

  • 2+ years' experience of FICO licensed software - Debt Manager v8 and above

  • 5+ years’ experience documenting processes using MS Word, Visio

  • 5+ years’ demonstrated knowledge of SQL and other query tools

Desired Characteristics:

  • 2+ years’ experience with ETL (Extract/Transform/Load) processes

  • 5+ years demonstrated experience coding applications

  • Strong PC skills, Excel, Access, Microsoft Office, PowerPoint One Note

  • Knowledge of recovery or collection systems operations

  • Knowledge of the FDR/FD (First Data) application

  • Knowledge of Rule Engine application

  • Excellent oral/written communication, analytical and problem-solving skills

Eligibility Requirements:

  • You must be 18 years or older

  • You must have a high school diploma or equivalent

  • You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the selection process

  • You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

  • Effective 1-1-18, new hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 24 months’ time in position before they can post. All internal employees must have at least a “consistently meets expectations” performance rating and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance requirement).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

  • Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

  • If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time.

The salary range for this position is 60,000.00 - 130,000.00 USD Annual

Salaries are adjusted according to market in CA and Metro NY and some positions are bonus eligible.

Grade/Level: 10

Job Family Group:


With roots in consumer finance that trace back to 1932, Synchrony Financial is a leader in consumer credit and promotional financing, providing a range of products for a diverse group of national and regional retailers; including Main Street mainstays, local merchants, manufacturers, buying groups, industry associations and healthcare service providers. We are the largest provider of private label credit cards in the United States based on purchase volume and receivables and we provide co-branded dual card credit cards, promotional financing and installment lending, loyalty programs and FDIC-insured savings products through Synchrony Bank. Who do we serve? Hundreds of thousands of customers across the U.S. and Canada spanning the electronics and appliances, home furnishings, automotive, power products and sports, jewelry and luxury, retail and healthcare industries.

Our purpose is clear: we are committed to pioneering the future of financing, improving the success of every business we serve and the quality of each life we touch. This is fitting because when you join Synchrony Financial, you’re joining an organization that recognizes that our people are our greatest asset —every single one of them. That’s why we are deeply committed to investing in the growth of each member of our team. And with 80 years of experience, we know how to develop talent. At Synchrony Financial, we work hard to offer competitive rewards, compensation and benefits. When you join us, you become part of a stimulating work environment with vast opportunities to sharpen your skills and embrace new leadership challenges.