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Asbury Corporate Office Receptionist/Appointment Setter at Hare Chevrolet in Noblesville, Indiana

Do you have a passion for developing relationships, providing exceptional guest experiences, and being an innovator in the automotive industry!?

As a BDC Service Agent, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for a strong, energetic, people-focused BDC Agent who will help us redefine the car-buying experience. Does this sound like you? Apply now!

Previous dealership experience preferred

Full-Time Schedule

Weekly Pay

Benefits

2001 Stony Creek Rd, Noblesville, IN 46060

Pay and Recognition:

  • Weekly pay

  • Paid holidays & paid time off

  • Paid training

  • Stock equity grant awards (select management and front-line team member’s eligible!)

Insurance / Retirement:

  • Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans

  • Up to 8 weeks paid pregnancy leave (disability leave)

  • Health savings

  • Flex spending accounts (tax free)

  • Short-term and Long-term disability plans

  • Life Insurance (Whole Life and Term)

  • 401k with company match

Learning, Tuition Assistance and Career Development:

  • Digital career path tool to assist with career development

  • Continuous training through Asbury University

Additional advantages:

  • Student loan relief resources

  • Employee assistance program

  • Employee discounts on vehicle purchases, parts and service repairs

  • Scholarship awards

  • Opportunities to join our community service initiatives

  • Aggressive Employee referral program with bonus opportunities

Our BDC (Business Development Center) Sales Agents are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner. Identify customer needs, provide information on vehicle inventory, research issues and provide solutions or alternatives. Effective communication and a positive can do attitude are top traits rockstar agents exhibit!

  • All Agents must maintain product knowledge certification and be able to articulate thorough knowledge and understanding of products

  • Must meet all daily and monthly performance goals; phone up percentages, appointments set percentages, show and sold percentages

  • Must be able and willing to make a high volume amount of calls a day

  • Contacting and communicating with customers to identify automotive needs

  • Follow all dealership processes and procedures, high frequency of contact with customers

  • Thorough documentation of all contacts within the customer management system

  • Complete internet lead management work plans on a daily basis

  • Dedicate at least 3 hours of uninterrupted time each day to follow up on your own prospects

  • Answer all calls in a prompt, professional and courteous manner

  • Use scripts to collect all pertinent customer information and document in the system accordingly

  • All appointments must be entered into the dealership customer management system

  • Agents must adhere to Asbury phone scripts

  • Must be comfortable role playing in front of team members during training

  • Excellent customer service skills & motivation to be successful

  • Be able to create and maintain customer relationships

  • High volume calls, ranging from 50+ outbound calls per day and 50+emails each day

  • Must arrive on time and be prompt to all shifts. Must remember to clock in and out for shifts and all breaks

  • Must have reliable transportation to and from work for all scheduled working hours

  • Advanced computer & phone skills

  • Minimum typing 35-40 words per minute at minimum

  • Experience using customer tracking systems to track calls to customers preferred

  • Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred

  • Appointment setting experience a plus

  • Great communication skills

  • Able to multi-task in a fast paced environment

  • Various language proficiency is always a plus

  • Team player

  • Self-starter, manages time and conditions

  • Conducts themselves professionally at all times and works well under pressure

  • Good interpersonal skills and ability to work successfully in a team environment

  • Must be a minimum of eighteen years of age

  • Must be able to pass pre-employment screens (background and drug test)

  • Maintain valid Drivers License and MVR within company policy requirements

Requisition ID: 2020-26446

Post: external careers: 9/14/2020

Brand: Hare Auto

External Company URL: asburyauto.com

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