Golden Living GLC - Admissions Director - Merrillville in Merrillville, Indiana

GLC - Admissions Director - Merrillville

Position GLC - Admissions Director

Req Number SAL-18-00087

Division Golden LivingCenters

Description

JOB ADVERTISEMENT

As our Director of Admissions, you will manage the facility's inquiry and admissions process, coordinate and implement effective facility sales and marketing programs as well as manage tours, personal visits and assessments. To ensure your success, we provide you advanced sales tools that give you access to real time clinical outcomes data. That means every claim is backed by facts - and that makes for a much smoother admissions process. Build your career in an environment that is focused on providing quality care; talk to us about your future with Golden Living.

GENERAL PURPOSE

Responsible for business development plan including conducting market analysis, generating qualified leads and making sales calls on behalf of assigned center(s) to achieve sales plan target(s). Develops and builds relationships with assigned medical, insurance, legal and financial professionals while leading sales strategies to promote services and clinical expertise. Oversees the Admission function of the facility and coordinates external events to position the center(s) as the provider of choice. Responsible for coordination of all sales and admission events within the PCC/CRM.

ESSENTIAL JOB DUTIES

  • Design and review the Living Center(s) 30/60/90 day business development plan with the Marketing Team to include the ED and DNS

  • Conducts a significant number of business development calls/visits outside the Living Center(s) each week. These include, but not limited to health care providers, Physicians, senior organizations, appropriate special interest groups, and other community contacts

  • Responds to and/or assigns all inquiries from hospitals, families and other lead sources

  • Manages the admission process by maintaining updated bed availability and facility services. Effectively manages occupancy levels and census/premium mix enhancement

  • Maintains relationship with the Director of Nursing and Business Office Manager to assure appropriate and efficient decisions about prospective admissions and communicate with all appropriate internal departments

  • Ensure appropriate admission papers and signatures are obtained from residents or responsible parties prior to admission and communicate special needs of new admits to staff ensuring a smooth transition and stay

  • Maintain and monitor an inquiry and admission report to ensure all are followed up on appropriately

  • Monitor and evaluate customer satisfaction and patient service evaluations including digital and center surveys, website and respond accordingly

  • Initiation and coordination of leads through all qualified sources and contact with patients and families

  • Gather and analyze local market data to determine community needs and identify qualified leads

  • Organize and host special events and presentations targeted at community education, establishing and maintaining relationships for the LivingCenter(s) a minimum of 1 per quarter

  • Assist the ED to set up and provide education to the 5 deep back up team including tour training, admission Packet signing, hospital/referral follow up, etc. Also ensure the proper collateral and marketing materials are available

  • Leverage sales software to track and report on all internal/external business development activities

CODE OF CONDUCT

Must adhere to the Company's Code of Conduct and Business Ethics policy including documentation and reporting responsibilities.

Position Requirements

QUALIFICATIONS

  • Clinical, healthcare, or related industry experience

  • Bachelors degree preferred

  • Minimum two (2) years' experience in outside sales, business development, marketing or related experience

  • Experience in healthcare related lead generation preferred

  • Experience in post-acute or acute organization preferred

  • Clinical or Healthcare leadership experience background preferred

  • Knowledge of healthcare delivery system including levels of care and reimbursement models is preferred

  • Must be capable of maintaining regular attendance

KNOWLEDGE, SKILLS, ABILITIES & BEHAVIORS

  • Must be able to maintain confidentiality regarding patient and company proprietary information

  • Must have the ability to relate professionally and positively and work cooperatively with other employees at all levels

  • Must have the ability to read, write and follow oral and written directions at a level necessary to accomplish the job

  • Knowledge and experience with Managed Care, Medicare, state specific Medicaid regulations and electronic referral management

  • Ability to prioritize multiple tasks with changing priorities

  • Ability to work without management oversight

  • Experience with Microsoft office and aptitude to learn company specific systems

  • Effective oral communication skills

  • Understanding and working knowledge of services and programs offered to support community needs

PHYSICAL AND SENSORY REQUIREMENTS

Mobility, reaching, bending, lifting (minimum of 10 pounds), fine hand coordination, ability to read and write, the ability to understand and follow written and oral instructions and directions, ability to travel, and ability to remain calm under pressure

COMPANY PROFILE

Golden Living and AseraCare Hospice are committed to enhancing the lives of the patients we care for. Here, you'll find some of the best professionals in healthcare working together to provide the highest level of care to every patient and resident we serve. And, we're able to offer career opportunities that fit almost anyone's background or level of experience. From where you work to how you work to everything in between, we're confident that at Golden Living and AseraCare Hospice, you'll find exactly what you're looking for in your career.

Location276 GL - MERRILLVILLE

Facility NameGLC - Merrillville

City State and ZipMerrillville, IN 46410

Location 00276

Full-Time/Part-Time Full-Time

Shift Days

Category Sales and Marketing

Open Date 12/5/2018

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.