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McDonald's Guest Service Lead in Lebanon, Indiana

Responsibilities:The Guest Experience Leader interacts with the guest at every stage of the Customer Journey by:Checking in with guests to inquire about the food and restaurant experience, ensuring that they have everything they needExpertly handling guest concerns and knowing when it is appropriate to bring an issue to managementAssisting guests with the self-order kiosks and troubleshooting common issuesPartnering with other restaurant employees to ensure that the restaurant is clean, well maintained, and ready to meet guests needs at all timesPaying special attention to assist families with children and guests with special needs (e.g., getting down on one knee when talking to a child, carrying trays, helping to find seating)Sharing the latest restaurant promotions and special offers with guests, including deals on the Mobile Order and Pay appIdentifying potential areas of improvement and sharing these opportunities with managementAdditional Info:Along with competitive pay, a Guest Experience Leader at a McDonald's corporate-owned restaurant is eligible for incredible benefits including:Training and advancement opportunitiesEmployee discounts and free mealsLocal and national savings at your favorite placesPaid sick leave and/or paid time awayRecognition program and cash incentivesAnd more!We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contactrecruiting.supportteam@us.mcd.comto request accommodation.This job posting contains some general information about what it is like to work in this restaurant, but is not a complete description of all duties of the job. People who work in this restaurant perform a number of different tasks every day and this posting does not list every essential function of the job.

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