QuEST Global Delivery Assurance Field Representative (DAFR) in Lafayette, Indiana
Delivery Assurance Field Representative (DAFR)
Essential Job Functions:
QuEST Global (Engineering) Services is seeking candidates to fill a Delivery Assurance Field Representative (DAFR) position to assist various North American Regional locations supported from its Center of Operations in CT. This is a hybrid role combining skills and experiences from across Quality, Manufacturing, and Supply Chain allowing us to best conduct the full spectrum of Quality services associated with the Aero-engine/Aerospace Industries at the OEM, Supplier, and Aftermarket levels.
Candidates should have the ability to travel, develop strong customer/supplier relations at all levels, and a passion to deliver quality parts on-time utilizing a team approach. Work also has the underlying theme of proactively developing the customer’s supply base - assuring their ability to meet unprecedented production levels in short order.
Evaluate and assure supplier produced Aero-Engine parts are delivered by commitment dates as well as identify delivery issues and manage sustainable corrective improvement actions. This hybrid position requires aspects of Supply Chain Management, Procurement, Manufacturing, and Quality Assurance disciplines along with the ability to travel.
Make detailed observations, gather part and process data, interpret/analyze that data, ensure closure of engineering questions and part non-conformances.
Monitor MRP tools, Production schedules, WIP (shop floor), and Non-conformances against delivery commit dates. Estimate / revise delivery dates.
Identify bottlenecks, conduct gap analysis, create mitigation plans, generate and track action items to closure.
Work requires the natural ability to easily develop positive, customer-facing, working relationships with engineers, buyers, and program management at both the OEM and supply base levels.
Conduct part transition planning, execution, and verification work
Document, summarize, write reports, and disseminate information per requirements.
Secondary Job Functions:
At QuEST, we often challenge our team members to temporarily work outside the scope of their primary job functions to broaden their skills and help the organization. Some of these roles and opportunities include:
Execution within multiple services
Technical Leadership and Technical Reviews
Develop work instructions to ensure repeatability
Quality Management and Continuous Improvement
AS / BS degree in Engineering or Technical field
2-3 years relevant discipline experience (preferably includes SCM, Procurement, ME, QE)
Including 2+ years supplier / customer interaction
Industry specific training and certifications (preferred)
Experience working with AS9100, ISO9001 environments preferred
Experience creating work instructions
Proficiency with MS office suite, especially Excel and PowerPoint
Specialized Knowledge / Skills
Supply Chain Management:
o History of customer facing interaction
o Familiarity with MRP, Production Scheduling, Delivery estimation, Risk analysis, Crisis mitigation, and sub-tier supplier involvement
o Experience with warehousing, shipping and distribution
o Assessing Supplier Health / Supplier Development
o Knowledge of purchasing and quoting processes
o Evaluating production capacity in a manufacturing environment
o Planning Raw Material / Inventory / Tool / Buffer stocks
o History (breadth and depth) with manufacturing processes
o Ability to read/interpret drawings including understanding of GD&T and critical characteristics (KPCs)
o Involvement with Process Planning and Production Readiness reviews
o Familiarity with Control Plans and Operating/Work Instructions
o Exposure to Lean methodologies and tools
o Knowledge of material packaging and handling
· Quality Assurance:
o Experience with quality systems and industry standards compliance (including process and material certs)
o Knowledge of part qualification requirements (including PPAP/FAI processes)
o Understanding proper Measurement/Inspection tool use and requirements
o History identifying and resolving part quality and delivery issues - including utilization of formal problem solving tools and NCM requirements
o Familiarity with Six Sigma methodologies, tools, terms
Personal Work Attributes
· Self-motivated, disciplined, and organized
· Passion for developing technical and business solutions
· Ability to persuade and influence without authority
· Superior Customer/Supplier interaction
· Excellent verbal and written communication skills
Core Value Alignment:
Customer Focus: Strive to exceed our customers’ expectations each and every time
Teamwork: Draw strength from teamwork / collaboration irrespective of geographical, organizational, and cultural boundaries.
Accountability: We shall be quality conscious, process disciplined and strive for continuous improvement.
Change Championship: The speed at which we adapt is critical to our success.
QuEST’s continued success is based on the sustained alignment to the core values. Please be prepared to discuss the alignment of your personal values to these core values.
Physical Requirements & Work Environment:
· Office and Shop Floor Environments (including supplier sites)
· Services Oriented: Must be able to meet multiple commitments for QuEST’s customers
· Common activities include sitting, walking and standing.
· Substantial amounts of telephone and computer work.
· Heavily regulated industries with strict adherence to procedures
· Flexibility to meet business deadlines by staying late or arriving early.
· Ability to use personal transportation to visit local customer locations
· Travel required: up to 40% (short duration, variable)
· Due to the nature of the work, all candidates must be a U.S. Citizen
Location: Lafayette, IN
Travel: Up to 40 % (short duration, variable)
Compensation Type: Salary
Reports to: Team Leader
Auto req ID:
Aerospace & Defence
Total Years of Exp: