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Aerotek Customer Service Representative in Jeffersonville, Indiana

Aerotek is hiring a Customer Service Representative for the largest paint company in the United States!

Pay Rate: $17 per hour

Hours: 8:00am-5:00pm

Job Responsibilities:

  • Answer incoming phone calls and emails

  • Handle customer inquiries via telephone and email by providing accurate information regarding products and product applications and process telephone orders accordingly

  • Run customer orders through Custom Order Entry at time order is placed

  • Assist customers by determining needs and presenting appropriate products and services

  • Establish and maintain accurate customer work order files and formulas

  • Record information on appropriate forms for proper completion of orders and requests

  • Run Sales transactions through POS

  • Ensure sales transactions area completed accurately

  • Operate the POS for all types of transactions

  • Ensure merchandise has been processed through POS or recorded on manual POST form prior to merchandise leaving the facility

  • Answer customer inquires and filter and escalate complaints

  • Ensure customers qualify and service expectations are met

  • Communicate all customer complaints to manager to ensure a quick and accurate resolution

  • Document and refer potential wholesales leads to manager and/or sales rep

  • Follow pricing guidelines when quoting customers

  • Obtain necessary information to open accounts or to charge to an existing account

  • Provide input regarding inventory levels in the warehouse/stockroom

Job Qualifications:

  • 2+ years of Customer Service Representative experience within a paint, manufacturing, or distribution company

  • Exceptional customer service skills

  • Experience in Lotus Notes 8, Microsoft Office, Adobe Acrobat 7 Standard preferred

  • High School Diploma or GED equivalent required

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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