Lumen Technology Architect - Wavelength and Dark Fiber Solutions in INDIANAPOLIS, Indiana
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.
The Technology Architect is passionate about leveraging technology innovation for the betterment of humanity. This exciting customer-facing Technology Architect role will work in partnership with our Sales, Solution Engineering & Customer Success Executives, conducting innovative conversations that help shape the growth of our enterprise customers as they embrace the 4th Industrial Evolution. Technology Architects design and architect solutions utilizing our technology services platform. The successful Technology Architect must have a strong desire to leverage their technical and sales skills, including business acumen, to understand business requirements, develop a technical sales strategy, and effectively present solutions that address our customers’ requirements and provide business value.
The Main Responsibilities
• Go-to expert for Solution Engineers at Lumen when very deep knowledge and experience is needed for a particular technology or product• Independently design technical solutions involving Wavelength and Dark Fiber Solutions that meet the customers' business goals by mapping to Lumen products• Clarify ambiguous requirements with sales and clients, ensuring the solution resolves underlying client issues• Provide guidance and alternatives to customer’s requirements and interpret customer requirements based on limited information.• Within the specialist vertical, provide on-demand design, solution best practices and industry expertise to the sales teams during the Learn/Buy/Get phases of the customer lifecycle experience by proactively pulling in other specialists, expand the solution to be cross functional and multi-product• Follow industry technology trends through self-study and formal training and shares this knowledge with the teams they support along with their peer groups.• Partner with Product Management in areas of process and design improvement within specific product area and contacts impacted departments to recommend potential solutions and proactively provide input on strategic and tactical plans for new product development to teams across the organization• Direct and/or attend customer meetings in person and via collaboration tools and prepare and deliver technical proposals and presentations with the appropriate level of business acumen for the audience• Provide broad scope responses to solution and technology questions while demonstrating advanced solution selling abilities and effective, pro-active customer communication and Interacting with all levels of customer's management team. • Subject Matter Expert of technical and product boundaries within areas of specialization and understanding of multi-product solutions and how these products interact with each other as to what is standard, what is available via special approval process, and what is not able to be provided• Partner with account team to shepherd custom requirements through sign-off process.• Self-enable the Sales Teams by freely sharing knowledge of process, key contacts, technology and product in their area of specialization over the phone, in writing or through live trainings
What We Look For in a Candidate
• 5+ years of related experience• Experience and familiarity of a pre-sales role responsible for needs identification, qualification, and solutions design with certain products/applications• Demonstrated understanding of advanced applications across multiple product areas with extensive knowledge of industry offerings and trends• Ability to independently orchestrate & conduct discussions with clients across many levels including C-level, VPs and Directors within IT• Proven track record of success attaining sales quota through leveraging technical relationships to up-sell existing customers and calling on new leads/prospects to generate business within an assigned territory utilizing solution selling methodologies. • Advanced written and verbal communication skills and the ability to work with multiple levels of influencers to communicate a clearly articulate technical solutions in writing, on the phone, using video, or in person. • Expert problem-solving skills and ability to methodically understand and resolve complex issues across multiple products to integrate into a seamless customer solution and a demonstrated ability to focus ambiguous customer needs into specific, deliverable requirements with creative solution development• Ability to work independently, part of a team or pull together and direct a team to build complex customer solutions, build strong team relationships and easily transfer technical information• Ability to work under pressure with tight deadlines and on multiple projects simultaneously with an attention to detail and high degree of accuracy while staying organized through strong time management skills.• Expert level communication skills capable of creating engaging proposals and presenting to customers at any level of expertise is strongly required • Advanced knowledge and usage of computer business applications such as Outlook, Word, Excel, Visio, and PowerPoint required.• Some travel required.
Preferred Qualifications • Bachelor's Degree in Engineering, Physics, Computer Science, related fields or equivalent industry experience in the private sector or military• Experience in solution consulting – ITIL• Variety of technical industry certifications
What to Expect Next
Based on your job application information you may be given the opportunity to complete an online assessment immediately after applying. Completion of the online assessment is a requirement in order to be considered for our open position.
Requisition #: 240891
When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
NOTE: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
Salary Min $87192 Salary Max $215904
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We’re able to answer any additional questions you may have as you move through the selection process.
As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by visiting https://lumenbenefits.com.
Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.