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Salesforce.com, Inc Success Guide - Einstein Analytics in Indianapolis, Indiana

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success Group

Job Details

Success Guide

Job Details

The role of the Success Guide will be responsible for helping to grow customers’ value and improve adoption at scale. The Success Guide will engage with customers across all account segments, delivering 1: many programs and 1:1 success guidance to Salesforce customers. They will partner with Success Managers and Sales. Success Guides play a crucial role in providing the right recommendation at the right time, enabling customer value realization at scale.

The ideal Success Guide is organized, agile, and passionate about Customer Success. They have excellent presentation and communication skills in both a 1 on 1 and group setting. Using their product knowledge they deliver value to both customers and internal teams.

Responsibilities

  • Demonstrate deep knowledge of the Salesforce product portfolio and deliver 1:1 & 1:Many Success Programs

  • Deliver 1: Many and 1:1 Einstein Analytics Accelerators with customers and assist with enablement and provide best practice recommendations on business specific use-cases

  • Drive customer success by providing Product Education, Technical Advice and adoption guidance for Einstein Analytics

  • Deliver Einstein Analytics specific engagements starting with use-case initiation, creation of datasets in dataflows, customizations, create data visualizations using SAQL functions in Einstein Analytics

  • Discuss the difference between standard and customized solutions (eg: clicks vs code) for Einstein Analytics, Einstein Discovery as well as Prediction Builder, understand tradeoffs, and advise on best practices.

  • Identify the customer's metrics for value realization (define metrics and KPIs that reflect on Business outcomes and measures)

  • Has an understanding of the full portfolio of our products and services and the value they bring to our customers. Communicates our Salesforce product value prop with clarity, brevity, and purpose.

Preferred Qualifications & Skills

  • BA/BS degree preferred

  • Minimum 2 years relevant work experience

  • Proven ability to manage time and prioritize activities while performing effectively under pressure

  • Working knowledge of core business processes (Sales, Marketing, Service, Support)

  • Working knowledge of the overall Salesforce platform suite and applications

  • Knowledge and expertise in Data analysis, create documentation, provide guidance on effective Data sync processes and data visualization techniques

  • Experience with databases and database joining concepts, familiar with query languages like SQL

  • Proven success leading customer-facing presentations and engagements

  • Able to handle objections, prioritize customer issues and collaborate with manager and colleagues to effectively drive resolution

Leadership Qualities

COMPOSURE: Strong customer-facing communication and interpersonal skills with the ability to support complex engagements

EXPERTISE: Working knowledge of industry best practices and implementation experience of the salesforce product suite

LEARNER: Has a passion for continued education in new technologies and complex business and technical concepts

PASSION: Passionate about Customer Success and is a great listener

OHANA: Embodies Aloha culture and a team player that everyone enjoys working with and has a generous heart

TRUST: Ability to earn the trust of the customer and lives the company’s core values

*LI-Y

Accommodations - If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. at http://cloud.mail.salesforce.com/accommodations-request-form

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com at http://salesforce.com/ and Salesforce.org at http://salesforce.org/ are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com at http://salesforce.com/ and Salesforce.org at http://salesforce.org/ do not accept unsolicited headhunter and agency resumes. Salesforce.com at http://salesforce.com/ and Salesforce.org at http://salesforce.org/ will not pay any third-party agency or company that does not have a signed agreement with Salesfore.com at http://salesfore.com/ or Salesforce.org.

Salesforce welcomes all.

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.

There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.

We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.

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