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Tom Wood Automotive Group Service Advisor - Tom Wood Group in Indianapolis, Indiana

The Tom Wood Group is looking for Entry Level and Experienced Service Advisors to join our team! Our service advisors greet customers, listen to their description of the problems or service needed, determine the type of service required, and prepare repair orders. If a vehicle requires additional repairs not covered in the original order, they estimate the additional cost and telephone the customer for permission to do the work. They also advise customers on other available services.


We value our employees' time and efforts. Our commitment to your success is enhanced by an extensive benefits package including paid time off, paid vacation and holidays, medical, dental, vision, life, and short term disability insurance, company matching 401(k), Employee Assistance, Tuition Reimbursement, Company Paid Training and future growth opportunities within the company.

Great opportunity with a great team - submit your resume (if avail), application, and disclosure form online (via computer). Job #2019-2408

Contact: Deb Satinsky Direct: (317) 688-6237 Cell: (317) 922-7615 (text avail)

Essential Duties include the following. Other duties may be assigned.

  • Meets or exceeds dealership objectives and goals for the service department.

  • Advises customers about necessary services for routine maintenance.

  • Fills out paperwork with correct customer information, as well as details about the maintenance including costs and methods of payment.

  • Schedules appointments and notifies customers about any changes in appointment times, as well as getting approval for different maintenances that might be needed.

  • Works with the customer to find out what the problems are, performing road tests and other types of inspections if necessary.

  • Makes sure each vehicle is paid in full before releasing vehicle.

  • Notifies dispatcher of incoming work and review repair orders to ensure work is completed and authorization is noted.

  • Ensures that vehicles are parked in assigned areas, locked and keys are marked and put away correctly.

  • Handles telephone inquiries regarding appointments and work in process, as well as complaints. Informs the service manager of any potential problem or upset guest.

  • Follows manufacturer guidelines for handling warranty concerns.

  • Excellent communication and customer services skills, stays calm under pressure

  • Acts in a Professional manner no matter what the circumstances

  • Good computer skills, organized and good with multi-tasking

  • Valid Driver's License with good driving record

Offers of employment are contingent upon successfully passing a background screening including a criminal background check, a review of motor vehicle records, verification of social security number, and passing a drug test at a certified testing facility. We are an Equal Opportunity Employer - Drug & Tobacco Free Campus

Company Name (Integration): Tom Wood Management

External Company Name: Tom Wood Automotive Group

External Company URL:

Street: 9820 Association Ct