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Aerotek Russian Bilingual Customer Service Rep in Indianapolis, Indiana

Description:

Shift: 5am-6am - 1pm-2pm M-F

Currently is WFH, but must be comfortable coming back onsite if brought back on. Team reports to a team in Geneva so that is the reason for the early shift.

For this department, candidates will be responsible for handling client questions or concerns. These questions may deal with errors/issues with the product, study results, products the client received from this company to put their sample in, to simple data entry errors that need fixed in the system. They may deal with these issues over the phone, through email or fax. They will not always be able to solve the client issue immediately and will be responsible for investigating the issue through their internal system, speaking with other company departments, and/or looking at the clients information to ensure everything is correct.

They get an issue or problem from a client, have to check the database to research what happened or what is in the system, and speak to multiple people to find the root of the problem, and them implement a solution that works with the client and the company.

Skills:

Data entry, customer service, client support, investigation and analysis, customer service call center

Top Skills Details:

Customer Service, Data Entry

Additional Skills & Qualifications:

Requirements:

  • Fluent in Russian

  • Customer Service Experience

  • Microsoft Excel Experience

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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