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TEMPUR-PEDIC NORTH AMERICA LLC Retail Store Manager in Indianapolis, Indiana

Job Title: Retail Store ManagerDepartment: Retailless thanbr>Reports To: Regional Sales ManagerDate: December 27, 2017less thanbr>FLSA Status: Non-Exemptless thanbr>Summaryless thanbr>As a Retail Store Manager, you will be responsible for the management and leadership of one of our BMC Mattress stores. This will include driving sales performance as well as ensuring standards are met across all areas of the store, from the customer experience, people development, maintaining operational standards, to supporting the necessary elements of building and developing our stores.less thanbr>Essential Responsibilitiesless thanbr>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.less thanbr> - Demonstrate enthusiasm and interest for providing exceptional customer service and creating a welcoming and educational experience.less thanbr> - Provide excellence in customer service including product information and appropriate follow-up.less thanbr> - Foster and support a collaborative and open environment.less thanbr> - Maintain a consistently neat and professional appearance in accordance with company policy.less thanbr> - Maintain the standards of presentation and product care as defined by management.less thanbr> - Self-directed and able to work independently.less thanbr> - Ensure all safety and security processes and procedures are followed.less thanbr> - Properly complete all documents required for sales tracking (this includes the traffic counter and any other electronic/physical forms)less thanbr> - Willingness to bring forward new ideas or suggestions.less thanbr> - Responsible for all ordering, receiving, and managing of product and the associated reports and reconciliation.less thanbr> - Completing monthly physical inventory as required by policy and procedure.less thanbr> - Assist in mentoring and coaching Associates.less thanbr> - Local marketing tasks as defined by management, including but not limited to social media advertising (vehicle travel not required).less thanbr> - Manage customer service follow-up.less thanbr> - Ensure adherence to corporate polices (reference cash handling, eod reports, store opening and closing procedures, discounting, etc.)less thanbr> - Liaison between store operations and PDC to include inventory, product requirements and delivery.less thanbr> - Manage policies and take corrective action as necessary with superior's approval.less thanbr> - Work with management to develop sales promotions, contests, and other related items to improving sales.less thanbr> - Obtain favorable reviews from customers on social media outlets. Monitor all social media reviews and assist in protecting brand image for their location.less thanbr> - Responsible for completing accurate monthly physical inventory as required by policy and procedure with ability to explain overages or shortages.less thanbr>Required Skillsless thanbr> - Strong sales skills in a consultative environment.less thanbr> - Demonstrated ability to effectively lead, direct, and train others in a retail setting.less thanbr> - Skilled at current best practice retail methods, procedures, and standards.less thanbr> - Demonstrated team player able to both lead and follow.less thanbr> - Flexibility in work schedule reflecting the needs and patterns of store hours.less thanbr> - Fluency with current retail software/computer systems.less thanbr> - Ability to recommend and up-sell products.less thanbr> - Ability to develop interpersonal skills and capabilities through on-going training, as provided by the company.less thanbr>Additional Skillsless thanbr> - Inventory Softwareless thanbr> - Time Clock Systemsless thanbr> - Delivery Systemsless thanbr> - Word Processing Softwareless thanbr> - Excel Spreadsheetsless thanbr> - Internet Softwareless thanbr> - Order Processing Systemsless thanbr>Other Dutiesless thanbr>Please note this job description is not designed to cover or contain a comprehensive listin