Salesforce.com, Inc Program Specialist, Pathfinder Training Program in Indianapolis, Indiana

Job CategoryProgram/Project Management (Non Technical)

Job DetailsABOUT THE ROLE:

The Pathfinder Training Program launched in Indianapolis in 2018 with the goal of training 500 Indiana workers to earn their Salesforce certifications and to find incredible jobs within the Salesforce ecosystem. As the program moves out of its pilot year, the Pathfinder Training Program seeks a Program Specialist to join the team to support program operations and participant success as Pathfinder scales to new markets in 2019. Read more about Pathfinder here.The ideal candidate is committed to the belief that everyone has access to the jobs of the future, regardless of background or experience. The Pathfinder Program Specialist is willing to go above and beyond to ensure the long-term success of participants in the program, has experience in database management and administration, an eye for marketing, and can build strong, lasting stakeholder relationships. Graduates and current participants of the Pathfinder Training Program are encouraged to apply - please indicate on your resume that you are currently enrolled or an alumni of the program.RESPONSIBILITIES:

  • Own management and administration of Pathfinder Salesforce org, including building custom objects, importing and exporting data, managing users, and advancing the use and development of the portal product

  • Support the Pathfinder application life cycle, including coordinating interviews, managing communication to applicants, and ensuring an incredible candidate experience

  • Support recruitment efforts at community college partners and within the Vetforce/Veteran community to build strong, long-term application pipelines

  • Develop robust print and digital marketing communication systems and content to support current, past, and future Pathfinder program participants

  • Provide instructional support to program participants, including monitoring participant questions and providing individualized coaching and encouragement

  • Coordinate volunteer programs for Pathfinder, including mentorship opportunities, technical instructors, and volunteer speakers

  • Work cross-functionally with the Recruiting, Trailhead, Public Relations, Government Affairs, Equality, and Workforce Development teams to align and support internal stakeholders

  • Support planning and execution of Pathfinder events, including but not limited to training events, social events, webinars, and career fairs

QUALIFICATIONS:

  • At least 3-5 years of work experience

  • Unquestioned commitment to our core values - Trust, Innovation, Equality, and Customer Success

  • Expertise in data management and administration, including importing and exporting data, building customizations, and completing reports and analysis. Experience with Salesforce Sales Cloud or Non Profit Starter Pack strongly preferred

  • Ability to connect and build strong, two-way relationships across a diverse group of key internal and external stakeholders, including students, university partners, educators and employers

  • Knowledge of the workforce development landscape; including implications, challenges and nuances at the local and national level

  • Strong project management skills; expert task management, resource management and interpersonal skills

  • Ability to work cross-functionally across departments and juggle multiple tasks

  • Works with a high sense of urgency, ability to remain flexible within a highly dynamic changing environment and still deliver on deadlines. Works well with ambiguity.

  • The ideal candidate will be highly motivated, self-starter and a quick learner

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes's "World's Most Innovative Company" six years in a row and one of Fortune's "100 Best Companies to Work For" nine years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.

Posting Statement

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes, and one of Fortune's 100 Best Companies to Work For six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us!