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Passageways PLG/ Growth Product Manager in Indianapolis, Indiana

We inspire and enable teams to perform better, together.

Imagine what you could do here. At Passageways, having big ideas is encouraged; they have a way of becoming great products, services, and customer experiences. Those who bring passion and dedication to their job help us chart the path forward as well as grow our customer base across the world.

We are a rapidly growing software company that has built our success on relationships, with both our customers and our employees. At Passageways you?ll find fantastic people that have helped us to get to where we are today, and we need more fantastic people to help us get to where we want to be tomorrow.

Job Summary

As a PLG/ Growth Product Manager, you will build growth product experiences and infrastructure in order to grow the Passageways business through highly personalized experiences that span every digital touchpoint. You will own the strategy, roadmap, and execution of key growth product initiatives focused on unlocking remarkable experiences for our target audience by continually seeking opportunities for innovation, increased efficiencies, and outsized impact. You will drive strong decision-marketing through quantitative results and AB testing, and qualitative research and customer insights. You believe that customer data ? in all of its forms ? can be our strategic advantage if leveraged in the right way.

Responsibilities and Duties

  • Managing towards key self-serve metrics such as: Trial Conversion rate, time to expansion, and overall online new revenue.

  • Research, define, and evangelize a roadmap that shapes the strategic vision of the company, taking into account customer needs, business strategy, and technical feasibility.

  • Impeccable follow-through. You say what you'll do and do what you say. You hold your team to this standard. You don't let details slip.

  • Manage conversion rate optimization and personalization strategy, including ideation, planning, testing, optimization, and reporting

  • Perform in-depth data analysis to identify and propose high-impact testing opportunities

  • Collaborate with design, engineering, and business leads on features and test

  • Development of a structured feedback loop to ensure that our customers issues are fed back to the right part of the business so that we resolve and fix the root cause

Qualifications and Skills

  • 2+ years in Product Management, Analytics, or Growth Product Design at a B2B SaaS company

  • Experience building across platforms (desktop, mobile web, app) in companies with a self-serve model or Product Led Growth (PLG) strategy REQUIRED

  • Deep knowledge of the user journey across multiple devices.

  • Proven ability to influence executives and team leaders on cross-functional initiatives.

  • Strong use of analytics, user research, and business cases to drive decisions and improve products

  • A willingness to be bold

  • Demonstrated ability to effectively collaborate with a talented team of engineers and designers.

  • Experience with using a free trial or freemium model required

  • Previous experience with international product development preferred

  • SQL, Google Analytics/Event Tracking, Financial analysis/case experience are all pluses

  • Bachelor?s degree or equivalent experience preferred

Benefits and Perks

  • Health Insurance

  • HSA plus Match

  • 401K plus Match

  • Self-Managed PTO

  • Incredible company culture

We Value Diversity

Passageways is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.