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Altec Inc Parts and Inventory - Shop Service and Customer Support - 23540 in Indianapolis, Indiana

Why Join Altec?The Altec Service Group has service centers and an extensive fleet of mobile service vehicles and technicians across the United States and Canada, honoring Altec's commitment to be there for the life of the equipment.Altec is a manufacturing company, Made in America. Altec associates are empowered to build products that make a difference for our customers, communities, and industry. Founded in 1929, we work to add value to the electric utility, telecom, contractor, lights and signs, and tree care markets. Altec products and services can be found across the U.S. and in over 100 countries around the world.U.S. Military Veterans and Spouses are Encouraged to ApplyPlease send resume to [email protected]And apply now at https://jobs.altec.comThe purpose of this support role position is to provide excellent customer support and satisfaction within Service Support areas. Respond to customer inquiries and resolve customer issues. Provide updates to Team Lead for internal teams on customer needs that contribute to the customer satisfaction. Education, Experience, and Skills The job level may be adjusted at time of hire if the candidate meets the qualifications for jobs of a more experienced level in the career path.High School Diploma or GED required and a minimum of three years of experience in an industry related field required (i.e., Customer Service with manufactured products or product services; Material Support or inventory control for manufactured products; or Service Writing in a dealership ORBachelor's Degree and a minimum of one years' experience in an industry related field required (i.e., Customer Service with manufactured products or product services; Material Support or inventory control for manufactured products; or Service Writing in a dealership)A Bachelor's Degree is preferredAble to operate a fork lift.In addition, experience in an Administrative Support role is preferred.Must have experience providing high volume levels of customer supportStrong Computer Skills, especially in Microsoft Word and Microsoft ExcelDemonstrated Problem Solving SkillsStrong attention to detailSolid team player with a collaborative natureAbility to multitask and handle multiple transactionsAbility to work effectively in a fast-paced environmentOther Position Specifications Demonstrated record of responsibilityExtremely detail orientedCustomer Service OrientedMotivated, goal oriented and persistentMaintain Company confidentialityMust handle stress and deadlines wellParticipate in Continuous Improvement InitiativesTravel 0-25%Key Responsibilities of the Position Inventory Service Support Assists Supervisors and Technicians with the scheduling of required inventory actions.Maintains accurate records for dissemination to Accounting, Supervision and Inventory owners to facilitate continuous improvement in inventory management and accuracy.Creates and/or maintains reports for Inventory control including but not limited to: Debrief errors, Items NOLOC, expected receipts (parts not received to PCD after shipping label creation).Conducts parts follow up per established standards.Conducts review of Service Requests in Pending status in order to identify and resolve parts handling errors.Attends and/or conducts peer to peer training as directed by supervision.Attends formal training as may be required.Parts Service Support Determines correct billing requirements to fulfill requests accurately and timely are being meet by reading Bill of Materials, Parts Pages and related information.Conducts the P.O. process within established Altec standards and provides accountability as required.Conducts required parts research through applicable Parts Pages, Bills of Materials, Installed Base and related locations per established standards under the direction of Supervision.Creates and manages Purchase Orders and Invoices in support of day to day operations per established standards under the direction of Supervision.Conducts and assists with pa