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Conduent Medicaid Eligibility Analyst / SNAP Analyst in Indianapolis, Indiana

About Conduent

Conduent delivers mission-critical ​services and solutions on behalf of businesses and governments – creating exceptional outcomes for its clients and the millions of people who count on them. Through people, process and technology, Conduent solutions and services automate workflows, improve efficiencies, reduce costs and enable revenue growth. It’s why most Fortune 100 companies and over 500 government entities depend on Conduent every day to manage their essential interactions and move their operations forward.

Conduent’s differentiated services and solutions improve experiences for millions of people every day, including two-thirds of all  insured patients  in the U.S., 11 million employees who use its HR Services, and nearly nine million people who travel through  toll systems daily. Conduent’s solutions deliver exceptional outcomes for its clients including $17 billion in savings from medical bill review for workers compensation claims, up to 40% efficiency increase in HR operations, and up to 40% improvement in processing costs, while driving higher end-user satisfaction. Learn more at

Job Description

As a member of the Self Service Portal Business Team, this position's primary focus will be to document and at times facilitate working sessions between internal and/or external customers and Information Technology Teams (IT), to define and document business requirements for the self service portal configuration and change requests needed to meet customer and operation objectives. To document these configuration details, change request requirements in a clear and consistent manner so that the development team can easily translate into functional requirements. To develop materials for use in the Self-Service Portal. Will work independently with minimal supervision and may assist in training, scheduling and distributing work of other staff members, team members and clients. Can easily exercise judgment, creativity, and advanced technical skills in selecting and applying procedures correctly and determine when to refer problems to the next level of support. Assist in reporting of various tasks and deliverables to account managers and stakeholders via reports, presentations and/or meetings.

Position is a "Work From Home" Position anywhere in United States

Duties & Responsibilities:

  • Collects data from internal and external customers relating systems and reporting issues impacting service delivery.

  • Writes detailed business and at times functional requirements documents of the operational and/or system changes, ensuring requirements and proposed solutions meet business/customer needs.

  • Compiles cost assessment data for projects, and the integration of various project suppliers and vendors.

  • Analyzes and recommends requirement changes or improvements to service levels, production, staffing, volume, policies and procedures, user-based systems, financial, audit, compliance, quality, and urgent operations problem resolution.

  • Prepares business operations reports by collecting, analyzing, and summarizing Service Level and Operating Metrics data and trends; develops recommendations where applicable.

  • Develops solid, well-rounded knowledge of a business organization, operating processes, user-based systems, and any governing policies and regulations over such programs.

  • Coordinates and participates in UAT for both the Self-Service Portal product and client portal development.

  • Develop materials and assist in client training.

  • Become a subject matter expert in the state programs the Self-Service Portal supports.

Education, Skills and Qualifications:

  • Bachelor's. in Business Administration, English, Information Management System, Finance and Accounting, Government or equivalent degree.

  • Minimum of 3+ years or relevant experience working in business process documentation, Help Desk setting, customer service environment and supporting IT business processes, planning, scheduling, and managing budgets

  • Ability to work well under pressure, meeting multiple and sometimes conflicting deadlines.

  • Ability to work with limited supervision and high motivation.

  • Must be proficient with Microsoft Office Suite applications such as Word, PowerPoint, Excel, SharePoint, Project, Visio, Outlook and One drive.

  • Must have excellent oral and written communication skills, including the ability to communicate with internal and external parties

  • Must work independently and as part of a team

  • Must have the ability to handle and organize multiple projects and deadlines

  • Must demonstrate a high degree of attention to quality, details, and correctness

  • Knowledge of Medicaid, SNAP, TANF and other such government programs is a plus.

  • Knowledge of a variety of hardware, software, programming languages and platforms, and operating systems is a plus.

  • Knowledge of latest IT terminologies, technologies and software development methodologies is a plus.


Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent’s ADAAA Accommodation Policy.