Humana Lead Product Manager - Consumer Health in Indianapolis, Indiana
The Lead Product Manager – Consumer Health develops, delivers, and manages products and member-centric experiences that sit on top of our core medical offerings.
The Lead Product Manager leads all phases of the product life cycle, from inception to introduction into the marketplace, by developing products to meet specific customer needs and achieve specific cost and success outcomes. Once products are launched, monitors efficacy of products using a test and learn framework, and uses customer and business partner feedback to ensure products are meeting customer needs across each customer segmentation, adjusting products over time to continue to achieve the desired outcomes.
The Lead Product Manager will regularly partner with Digital Health & Analytics, leverage agile methodology (where appropriate), and be steeped in consumer design principles. Clinical product, consumer research, operations, network, medical capabilities, and the competitive intelligence team will all be critical partners to ensure success in this role. Success outcomes for the role are measured at a segment scorecard level, supporting the leading consumer indicators on sentiment, engagement, and NPS, alongside our ability to differentiate our core health plan offerings.
End-to-end thinking driven by customer needs and iterative development are twin principles for the Employer Product Team, which all team members are expected to champion and excel in. This leader will lead sustained innovation via test and learn and partner on joint goals across sales, marketing, clinical, operations to deliver optimal membership and health outcomes. Maintaining a lens toward the external marketplace in partnership with our business development team will be vital to anticipate trends, identify new partnerships, and explore new product concepts in this role.
6+ Years of Product Management and/or Technical Experience
3+ Healthcare Experience, Preferably Commercial/Employer Plan Experience
Scheduled Weekly Hours
Mission: At Humana, our cultural foundation is aligned to helping members achieve their best health by delivering personalized, simplified, whole-person healthcare experiences. Recognizing healthcare needs continue to evolve for each person, for each family and for each community, Humana continuously creates innovative solutions and resources that help people live their healthiest lives on their terms –when and where they need it. Our employees are at the heart of making this happen and that’s why we are dedicated to building an organization of dynamic talent whose experience and passion center on putting the customer first.
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