House of Blues Guest Services (Farm Bureau Insurance Lawn at White River State Park) in Indianapolis, Indiana

Job Summary:

The Guest Services Team works to ensure that fans receive the best experience possible from the moment they walk through the gates. Job functions for this department include:

  • Scan tickets at the entrance gates to admit fans into the venue, assisting with any ticket issues that may occur.

  • Assist in passing out lawn chairs to all fans.

  • Help direct fans to their designated seats or general seating areas.

  • Assist fans with any questions, problems, or concerns that may arise while they are at the venue.

  • Work with fans to resolve any issues which they may encounter during their time at the venue.

  • Keep records of inquiries, complaints, or comments, as well as action taken.

  • Provide exceptional customer service that will make fans want to come back and visit again.

About Us

Named us as one of the Top 40 North American companies in attracting and keeping top talent by LinkedIn, Live Nation is the global leader in live entertainment and ticketing, and we offer a world of opportunity. Our Ticketmaster team doesn't just embrace new technology, we develop ground-breaking software and applications to support our world-leading ticketing platform. Our mix of legendary and brand new venues and restaurants, including the House of Blues, offer an array of hospitality careers. And our unparalleled roster of artists are supported by diverse professionals in all facets of finance, marketing and other corporate operations.

Generous vacation, healthcare and retirement benefits are just the foundation of supporting our full-time, global workforce of more than 10,000. We offer continuing professional development in addition to tuition reimbursement. We also provide paid time off to bond with a new child (plus a bonus to help with expenses); paid time off to care for a sick child and to volunteer for causes that are important to you. Plus, working for the world's largest live event and ticketing company means you'll have access to concerts, festivals, sports games and other events through our exclusive employee ticket concierge.

There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.