Goodwill Indy Goodwill Retail Guide - Northwest Indy/Lafayette Territory in Indianapolis, Indiana


Goodwill Industries of Central Indiana, Inc. seeks to address some of the serious social problems affecting our community. Goodwill Guides attempts to address the fragmented structure of the social services industry by taking a holistic, whole-family approach. This approach is foundational to Goodwill’s existing wrap-around services provided to employees, and their families. Efforts are tracked to educational and employment outcomes. Goodwill Guides provide alternative life strategies by preparing for success through employment, financial management, future planning, and education.


This position will cover the NW territory to include Western Marion County, Western Hamilton County and Lafayette.

  • Initiate and maintain contact with key community partners including Goodwill staff (community agencies, educational institutions, financial liaisons, and employers) to enhance the menu of support services provided to clients.

  • Assess clients to determine nature and degree of services and refer them to appropriate services.

  • Coachparticipants to act on and achieve their long termeducational and employmentgoals in life.

  • Participate in the evaluation and continuous improvement in the Goodwill Guides programs and a means to create and build upon community partnerships.

  • Conduct one-on-one follow up with participants to continually monitor participants’ efforts and measure progress.

  • Generate status reports and make adjustments as needed.

  • Create and manage participant database and files.

  • Organize and present job readiness preparation either one-on-one or in small groups.

  • Stay abreast of current labor market data to provide clients information on employment opportunities.

  • Other duties as assigned.


  • Bachelor’s degree required, experience in behavioral sciences is preferred.

  • 3 or more years experience assisting individuals with personal strategic development plans and economic self-sufficiency.

  • Previous experience developing and maintaining a network of community resources and relationships. Able to provide a mature network of contacts.

  • Excellent communication skills (written and verbal).

  • Technologically savvy with solid working knowledge of Microsoft Office, databases and the internet. Efforts to Outcome (ETO) experience a plus.

  • Excellent in developing others using reflective practice, Socratic and Appreciative Inquiry techniques.

  • Willing to travel to participant homes, workplaces, community centers and other venues at times that are convenient to individuals being served.

  • Bi-lingual in English and Spanish is a plus.

  • Must be available to work a flexible schedule beyond normal business hours.

  • Up to date automobile insurance and valid driver’s license with good driving record. Regular travel is required.

  • Proven ability to work in an autonomous environment.


Full-time employees may participate in a comprehensive benefits program that includes:

  • Continuing education and leadership development

  • Comprehensive health plan

  • Paid time off (PTO)

  • Life, dental and vision insurance

  • Short- and long-term disability plans

  • Nationally recognized preventive health and wellness program

  • Section 125 pre-tax health spending account, dependent care spending account and premiums

  • Retirement plan with generous match

To learn more about our Mission and Values, please.

Goodwill of Central and Southern Indiana is an EEO Employer/Vet/Disabled

CategoryMission Services

TypeFull Time

CompensationCommensurate with experience