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Covance Fulfillment Manager - (DOM) Distributed Order Management in Indianapolis, Indiana

Job Overview:

Distributed Order Management (DOM) Fulfillment Manager is responsible for supporting the DOM Administrator, manage workorder administration, business rule creation, and Third Party Logistics (3PLs) order fulfilment and shipping. The DOM Fulfillment Manager will provide internal client consultation, business rule development, and maintenance of the Master Data Management (MDM), data maintenance, and monitor 3PL fulfillment connectivity.

Essential Job Duties:

Distributed Order Management

  • Manage strategic initiatives using the DOM and associated systems to support assigned business units.

  • Monitor daily workorder activity through the DOM to assigned fulfillment location

  • Resolve error messages preventing work from assigning.

  • Demonstrate strong English communication skills appropriate to a wide range of stakeholders.

  • Anticipate, develop and implement contingency plans for all Covance Fulfillment and 3PLs.

Technology & Client Support

  • Maintain systems accuracy used for workorder fulfillment and Global Study Management

  • Continuously seek ways to optimize information and communication

  • Maintain supply item knowledge, supplier base and support client focused solutions

  • Pro-actively participate in internal process improvement projects to lower cost or improve operational efficiency.

  • Interface with customers (internal and external) to ensure customer needs are understood and addressed.

  • Provide analysis and evaluation support documents and systems with collection supply information, as required.

  • Participate in quarterly business reviews with key distribution vendors and internal customers.


Four (4) year degree in Business, Supply Chain or the Life Sciences



  • The position requires analytical skills and demonstrated organizational and planning across multiple business units.

  • Ability to communicate effectively with internal and external parties.

  • Minimum of a four (4) year degree in IT, Business, or the Life Sciences.

  • Five (5) years of Warehouse Management System (WMS) experience with maintenance and enhancing.


  • A related advanced degree.

  • C.P.M. or ASAP Certification.

  • At least five (5) years of customer service experience preferred.

  • Technical systems experience:

Manhattan Active Omni


IBM Cognos

Warehouse Management System (WMS)

Covance is committed to diversity in the workplace and is an equal opportunity employer (Minority/Female/Individual with Disability/Veteran/Sexual Orientation/Gender Identity). Your confidentiality and privacy are important to us.