Thermo Fisher Scientific Field Service Engineer in Indianapolis, Indiana
Thermo Fisher Scientific is currently recruiting a Field Service Engineer , to work independently and as part of a Field Service organization to support the Clinical Analyzer at customer sites/laboratories. Primary location Oakwood OH, North America, with duties extending throughout North America as and when required to support team escalations.
As a Field Support Engineer you will be working with technically advanced instruments in an innovative and international working environment. We offer motivating tasks and this function is well suited for those who enjoy working within a technical support environment and dealing directly with our customers. Thermo Fisher Scientific will provide you with an environment of challenging work, growth and development through the course of your career.
*Perform liquid chromatography - mass spectrometry based service, preventive maintenance, installation and repairs on customer sites, also providing remote support and troubleshooting.
*Work closely with Sales and Business development team to perform on site support, demonstrations, supporting exhibitions and sales visits as and when required.
*Share experience and best practice of product services and applications with colleagues. Contribute to knowledge base to allow continued improvement of work efficiency and effectiveness.
*Effectively communicate with Hotline, Field Application Specialist, Support Specialist, Service management, Sales Representatives and Sales Management.
*Actively participate in continuous improvement projects to enhance work quality and effectiveness.
*Always be client-focused and customer centric, working in conjunction with Sales and Service teams in relation to corporate goals and objectives
*Accurately document field support activities, including qualification and service reports, expense report and timely submit through the required systems.
Required Experience and Qualifications:
Hands-on experience of liquid chromatography and mass spectrometry instrumentation, software and applications are essential
2+ years' professional experience and a degree in life sciences or Engineering discipline
Experience in IVD industry customer support is preferred
Ability and mindset to quickly diagnose and resolve technical analytical problems in a challenging environment
Ability to work independently and prioritize workload in an effective manner
Work from a home office in the Oakwood Village area, being available to travel around 70% of your time, mainly to customers in your direct region of responsibility, occasionally to other regions (nationally and internationally) often at short notice.
Have solid working knowledge of analytical instrumentation and Field Service experience in installation, servicing, troubleshooting of high-end instrumentation. Knowledge and experience of liquid chromatography and mass spectrometry instrumentation and software is essential
Be passionate about service and customers and be able to quickly diagnose and resolve technical analytical problems in a challenging environment
We are looking for an enthusiastic initiative taker with a positive attitude. You enjoy working with high technology products and driving multiple initiatives at the same time. You want to develop yourself and the way of working. We offer motivating and multi-divisional tasks in an innovative and international working environment.
Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.
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