Yoh Services Field Service Coordinator I in Indianapolis, Indiana
We have an exciting Customer Service Representative opening that has a great opportunity to go perm for the right candidate. We are looking for candidates that are used to High Call volume in an inbound call center with at least 2 years of experience. Dispatcher and Medical PRODUCT customer service experience is highly desired for this role. We can offer $20 an hour and if you meet the qualifications please send your resume today for immediate consideration. Must have the ability to work a set 9 hour shift anytime between the hours of 6 am to 8pm. This includes but is not limited to the following responsibilities: * Achieve and maintain a positive rapport with customers in order to update them of their critical job status within specific timeframes. * Schedule preventative maintenance, installations, and emergency calls while prioritizing the work as appropriate in any given day. * Responsible for ordering parts and expediting orders required for the field service engineers and applications specialists. * Use Oracle to retrieve customer and other installed base information, inventory availability, part order status, all work order updates, and to make changes as required. * Collaborate with the field service teams to drive revenue growth by verifying and collecting purchase orders as well as identifying revenue generating opportunities. * Check with credit department concerning credit status of customer and defined payment method (pre-payment or on account) where customers are liable for payment of support. * Assist with the closure of service jobs as needed in order to invoice customers timely. * Identify opportunities for combining open work to maximize efficiency of field service engineers based on specific criteria. * Adhere to compliance requirements at all times * Display team leadership with the ability to create and drive effective team working. * Highly effective and demonstrated Time Management and Personal Organization. * Familiarity with standard Computer Administrative Tools (Windows, MS Office). * Knowledge of Oracle is preferable although not required. * Proven ability to thrive in a fast paced, ever changing team environment. * Excellent communication skills to include proven professional, conflict management, and persuasion skills. * Must possess strong problem solving skills. * Demonstrated strong attention to detail while multi-tasking to achieve quality on-time completions of tasks. * A "Do It Now" mindset coupled with a strong sense of accountability. * Attendance is a required function of the job. * Other duties as assigned. Requirements: * High School Degree or equivalent with 2+ years relevant experience in a customer service, call center or coordination environment preferred. #ESNAPEmployer's Job# 226538Please visit job URL for more information about this opening and to view EOE statement.