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Thermo Fisher Scientific FIELD APPLICATIONS SCIENTIST Manager - qPCR East US in Indianapolis, Indiana

FIELD APPLICATIONS SCIENTIST Manager - qPCR East US

Fundamental Purpose of Position:

The Field Applications Scientist (FAS) Manager leads a team of highly skilled and experienced Field Applications Scientists to deliver world class support and training for Thermo Fisher Scientific's Applied Biosystems brand real-time PCR instruments and applications portfolio. Manage activities of the qPCR FAS team in the eastern half of the US to achieve customer satisfaction, training revenue targets and Op Ex budgets. Maintain a high level of employee satisfaction and develop team members to their fullest potential. Actively work to drive growth and stimulate new business. Maintain an accurate and responsible forecast of assigned book-of-business. Be a leader, champion and advocate for your team on the NA Service and Support extended leadership team.

Key Objectives of the role:

  • Be a leader to the team, inspire coach and motivate your team to achieve excellence in your business and customers satisfaction scores.

  • Spend 10-20% of the time 'in the field' with FAS, visiting customers to develop and maintain good relationships, monitor customer satisfaction and market the services and value provided.

  • Partner with Sales and Service District Managers to create a cross functional team to exceed our customers' requirements and drive improvement.

  • Oversee the management of regional key accounts, local accounts and escalations as part of the Service and Support leadership team.

  • Monitor and resolve customer difficulties including customer complaints.

  • Actively seek and develop process improvements which increase our ability to provide service and support and improve customer satisfaction.

  • Assist the FAS team to plan and organize activities to ensure efficient and effective customer support is provided, prioritize resources based on skill, need and customer sentiment.

  • Report on actual performance relative to AOT, provide variance analyses and revised forecast projections and drive training revenue growth.

  • Responsible for meeting budget on Op Ex and Absorption targets.

  • Understanding of complex financial systems and processes. Knows how to manage a business as a standalone P&L, balancing expense, revenue and growth.

  • Partner with internal Education Services team to drive strategies for growth and expansion of training offerings for qPCR product lines.

  • Preparing, submitting and monitoring district budgets and resource requirements.

  • Work closely with business partners to manage the following processes:

Recruiting of new FAS, as required

Establishing Annual Priorities & Goals for your team and the business

  • Set strategy for future growth and direction of qPCR team.

  • Evaluate employee performance and provide performance feedback on a regular basis. Take actions as appropriate. Complete annual performance reviews.

  • Develop, share and implement the long-term vision and strategy of the Services and Support Team.

  • Work with R&D teams to continually improve the capabilities and workflows associated with sequencing product line to support use of the platform in general and in strategic application areas.

  • Accountability - Establish procedures to monitor the results to achieve goals; self-starter; proactive and goal orientated.

  • Integrity and Judgment - Maintaining and promoting social, ethical and organization norms in conducting all affairs. Able to act responsibly and be trusted. To make well-reasoned and timely decisions, understanding of consequences, ability to think and act effectively, acting for the greater good of the organization.

  • Planning and Organizing - Establishing a clear course of action to accomplish goals and objectives. Time management skills, effective use of resources and systems, ability to prioritize activities, completion of tasks.

Minimum Qualifications (must have):

  • Master's degree or greater in life science required; Strong technical/scientific aptitude

  • 3-5 years of previous laboratory experience in molecular biology techniques

  • Leadership/management experience and a distinct leadership philosophy

  • Marketplace/Scientific knowledge - knows Customers' environment in Research, Clinical and Diagnostics settings across a wide range of scientific workflows (preferred)

  • Change champion with the ability to adapt and thrive through changes; Greets challenge and change as opportunity

  • Team player who can effectively integrate internal and field-based activities across functions to support customer requirements

  • Ability and willingness to travel at least 40%

  • Successful candidate must live in the Eastern half of the US

Preferred Qualifications:

  • A technically savvy individual who can assess customer experimental needs

  • Capable of working independently. Is self-motivated and proactive.

  • Ability to implement training and experimental approaches to ensure customer success

  • A problem solver with proven ability to overcome technical hurdles

  • Customer minded individual with the empathy to understand customer concerns.

  • Concise communicator with the ability to get to the critical few requirements that will address customer needs

  • Demonstrates clear and concise communications and is capable of interacting with a diverse population of internal and external contacts

  • Individual will also need to balance and prioritize the requirements of several internal and external stakeholders in an ever-changing environment

  • Anticipates needs and problems while creating solutions

  • Ability to partner effectively as part of a team to solve problems, negotiate solutions and arrive at a consensus

  • Demonstrates a sense of urgency, contagious optimism and a 'can do' attitude

  • Is curious, inquisitive, innovative, never satisfied with the status quo

  • Has courage and confidence to take risks and learn from mistakes

  • Inspires, motivates and collaborates with others

  • Stretches across borders, breaks silos and builds effective partnerships with customers and colleagues

  • Embraces and leverages diversity of culture and thought

  • Specific Knowledge of Thermo Fisher qPCR instrumentation and applications

*EVGSS2020

*GTSDouble

Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.

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