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Ryder System Director Program Delivery in Indianapolis, Indiana

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The Director Program Delivery provides project management process, tools and support and overall project portfolio quality assurance, communication and controls, and drives the organization to single (best practice) solutions. This individual leads the governance and communication to Executive Management on all projects within the program portfolio and has management responsibility of direct and indirect PM's.

Essential Functions

  • Develop the PMO strategy and goals to define and maintain standards for the project management of key customer and implementation projects using Project Management Institute (PMI) guidelines, Quality standards and Company requirements to implement projects in a manner that introduces economies of repetition and meets the financial expectations established at the project initiation

  • Development, coaching, program assignment & resource management of program managers supporting the vertical business teams. Assesses team bench strength, skill set and capacity in order to adjust resource plans as needed

  • Develops, implements, and governs program management processes, tools, templates, policies and metrics.

  • Definition, implementation, and continuous improvement of program management tools to drive consistency, standardization, and improved capability in key PM areas: customer relationships and satisfaction; program financial responsibility, resource management, risk assessment/mitigation, and scope change management; reporting and systems to support increasingly larger, more complex projects; ensure CDD process expectations are met and lessons learned from projects are applied

  • Lead the creation and evolution of a quality assurance process to ensure the cohesive project lifecycle, processes, tools and standards are adhered to on all projects across the business

  • Assess performance; research and develop new capabilities; and systemically apply learning and knowledge to the program

  • Drive collection and reporting of project information with high accuracy and effectiveness. Design and build reports to provide project portfolio information to Ryder leadership and executive committees. Ensure there are regular reviews, accountability, and that management of projects, stakeholders and customers is in place

Additional Responsibilities

  • Support the sales process, specifically the key business development stakeholders on prospect presentations, data gathering, business requirements definition, solution design, costing, pricing and ultimate delivery of final solution/proposal

  • Develop and Maintain integrated timelines, and ensure consistency with input from the functional departments and allow transparency to the organization

  • Establish strategies for the career development of the staff and creating an environment/culture of team play, professional ethics, and focus on our mission

  • Provide leadership and focus to Project Team members to ensure project focus is correct and work is accomplished on time, within budget, and is of the highest quality

  • Responsible for developing and coordinating resource planning across functions to assure that adequate resources are being applied to the project

  • Coordinate compilation of project scope documents and plans

  • Responsible for the conduct and deliverable of Project Team meetings

  • Identify project risks with input from the line functions, and support resolving project issues

  • Rapidly learns and applies new information/concepts in Project Management

  • Supports business start-ups for medium to large sized programs

  • Monitors post implementation customer expectations and standards

  • Interacts with multiple levels including Executive Management within Ryder and Client Organizations

  • Facilitate excellent customer relationship management and development capability enhancing account retention and ongoing account development

  • Performs other duties as assigned

Skills and Abilities

  • Analytical ability & executive poise to develop domestic and international supply chain management strategies, and proven experience in influencing top levels of leadership and customer management to implement the strategies

  • Excellent written and oral communications, analytical strengths, and multitask leadership capabilities

  • Strong executive presence and demeanor

  • Must be Customer Service oriented

  • Must possess strong Problem-Solving skills

  • High moral and character attributes

  • High-degree of self direction and motivation

  • Strong Leadership skills evidenced by the ability to manage a geographically dispersed work force


  • Bachelor's degree required business, logistics or supply chain

  • Master's degree preferred business, logistics or supply chain

  • Ten (10) years or more global experience in operations, logistics, transportation and supply chain Management required

  • Ten (10) years or more management experience (people management) required

  • Project Management Professional (PMP) Certification, required upon hire

Job Category

Project Management

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. at

Ryder operates behind the scenes, managing critical fleet, transportation and supply chain functions for over 50,000 customers, many of which make the products that consumers use every day. When you choose Ryder, you get access to industry-leading technology, one of North America’s largest fleet of trucks, an expansive infrastructure of maintenance facilities and warehouses, and some of the most talented people in the industry.