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Salesforce.com, Inc Director, Product Management for Ethical and Humane Use. in Indianapolis, Indiana

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Products and Technology

Job Details

Salesforce's Office of Ethical and Humane Use is hiring a Director of Product Management to play a pivotal role in the development of product and business processes around the Ethical and Humane Use of Salesforce technology. Working together with the Sr. Director, Ethical & Humane Use, the Chief Ethical & Humane Use Officer, and the ethical use team, they will deliver processes and guidelines that shape the creation and use of our technology in alignment with Salesforce’s ethical use principles.

The ideal candidate will have experience and understanding of ethics in the development of technology products (with a special emphasis on emerging technology) and expertise in consensus-building among diverse teams. The candidate will lead key aspects of Salesforce’s ‘ethics by design’ work with internal engineering, product, and design teams; with Salesforce implementation partners; and with influential industry organizations who shape ethical guidelines for the industry.

This role will focus on Salesforce’s largest lines of business - the B2B CRM - including but not limited to Service Cloud, Sales Cloud, and Vaccine Cloud. We are looking for a candidate with experience working in B2B areas, particularly customer service, workforce automation, and privacy.

Job Responsibilities

  • Single-threaded owner leading the adoption of technical and product-led approaches to mitigating ethical risk and capturing ethical opportunity in our products and services by partnering with Product, Engineering, Design, and Distribution teams.

  • Identify potential unintended negative consequences in a product roadmap, technical specification, or design mockup, then identify how those consequences might be mitigated and drive prioritization of those mitigations into a partner team’s roadmap. Conversely, identify positive ethical impacts in a roadmap/specification/design and work to amplify in the product.

  • Cultivate a culture of ‘moral muscle memory’ among Salesforce tech, product, design, GTM, and partner teams by teaching and coaching colleagues on ethical use best practices.

  • Work collaboratively across all aspects of the business, including Product Management, Technology, Legal, and Policy

  • Represent Salesforce and the Office of Ethical and Humane Use to both internal and external stakeholders, including executives, employees, civil society groups, customers, and industry forums

Job Requirements/Skills Required

  • Understanding of best practice for how to integrate considerations around ethics and unintended consequences into the design, development, and delivery of technological products. Experience working across teams of engineers, designers, user researchers, and product managers.

  • Technical depth. Deep familiarity with software engineering, product management, and product design best practices, including but not limited to database design, data privacy standards, inclusive design, etc.

  • Deep familiarity with emerging technologies and trends (AI, data ethics, data privacy, workforce automation, etc.)

  • Experience architecting and driving large-scale, complex strategic initiatives - take a complex problem, synthesize detailed information from multiple sources, and construct a nuanced top-line recommendations on the path forward, even when the question at hand is a difficult one.

  • Has the ability to see a large business-impacting challenge, jump in, and drive the change that results in significant improvements to the organization - with a combination of attention to detail without getting lost in the weeds.

  • Strong communication skills. Comfortable presenting ideas to diverse teams and individuals in multiple formats, from slide decks to informal chats.

  • Earns trust in relationships both internally and externally, and at all levels of the organization. Challenges the status quo to improve the productivity, effectiveness, and culture of a team - without burning bridges.

  • As a member of a start-up team, as happy driving the strategy for a priority area as you are managing the details of a key program or event. Embrace ambiguity and look for the opportunity in any situation.

Skills Desired

  • 10+ years business experience with current / frequent CXO or board level engagement.

  • Strong experience leading multi-disciplinary teams driving significant business results

  • A passion for the idea that technology can be a force for social good.

  • Knowledge of enterprise SaaS space.

  • Preferred - Working knowledge of Salesforce & products.

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Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. (http://cloud.mail.salesforce.com/accommodations-request-form)

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesfore.com or Salesforce.org.

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.

There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.

We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.

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