Envigo RMS, Inc. Customer Service Representative in Indianapolis, Indiana



Together, we are creating a dynamic products and services company, dedicated to supporting research that makes a real difference to people’s lives. Consider joining us as a Customer Service Representative in our Customer Service department in Indianapolis, Indiana! We are committed to providing our customers with exactly what they need, from outsourced single studies and the supply of animal models and services, to managing complex programs and the development of long-term strategic partnerships.

To drive our business forward, we pride ourselves in recruiting the best - professional, forward thinking, enthusiastic and highly motivated people who are passionate about what we do and believe in what we stand for… making a difference in people’s lives.

We are evolving to become an outstanding company that will challenge our competitors and be the best company to work with…and for. Come and join us - we have an exciting future ahead!

The Opportunity

  • The Customer Service Department is responsible for managing all inbound customer inquiries and orders timely and accurately. This includes processing inquiries, quotes, orders, as well as various other types of customer communications. This team is the primary linkage between our customers, our production sites, our account receivable group, and our transportation team. Customer service plays an integral role in the company’s critical delivery processes.

How you will contribute to make a difference

  • Process orders and inquiries quickly and accurately.

  • Submit customer complaints within same day to designated individual.

  • Understand truck routes and work with transportation personnel when needed.

  • Answer customer questions regarding orders, availability, deliveries and related issues.

  • Submit lost order information.

  • Understand and adhere to all applicable ISO SOP’s, work instructions and company policies.

  • Other duties as assigned.

Is this you? If so, apply today!

  • Bachelors of Science in Animal Science or Biology preferred. Associates degree in Animal Science, Biology, or science related discipline required.

  • 1 to 3 years of previous customer service experience.

  • Experienced with Excel, Word, Outlook and customer service databases.

  • Fluent or Semi-Fluent in Spanish is a plus.

  • Attention to detail and ability to work in fast-paced environment.

Envigo is an Equal Opportunity Employer – Minorities / Females / Veterans / Individuals with Disabilities / Sexual Orientation / Gender Identity

Req ID: 6914

Location: Indianapolis, IN

Department/Division: Customer Service/Support