Canon Business Process Services Customer Service Rep/Copy Operator III in INDIANAPOLIS, Indiana
The Copy Operator III will provide exceptional customer service and solutions for client's copy/print needs. Will follow production processes to produce quality, professionally finished products using print and production equipment for cutting, binding and laminating. Will also service and provide basic troubleshooting for copiers and printers.
Review, prioritize and submit print requests from mainframe/mini/server/desktop according to complexity and urgency. Ensure that the output are quality checked and accurately meet the instructions as submitted
Deliver print jobs within established timeframes; Maintain logs of all work submitted and completed including service logs.
Responsible for minor maintenance of reproduction equipment by solving paper jams; placing services calls and conduct routine cleaning
Take meter reading of each duplicating machine on a daily basis; Monitor inventory of print supplies, stock paper and toners.
Inform clients of estimated completion time, when unclear of instructions, when there is a delay in service or when a specific service cannot be provided; Work with client to resolve complaint to client’s satisfaction
Help to open and close the print center; Assist in keeping the center neat and professional looking
Assist the Manager with processing of monthly bills; Review logs and other paperwork for accuracy and completeness; Fill in for Supervisor in his/her absence
Where high speed, high volume digital publishing printers are used, using printer software, make adjustments to image quality, create folders and directories for print on demand orders; There may be special request by client for specialized type of printing e.g. large paper printing, poster copying, manual/handbook sized printing
Prepare monthly production and volume reports in order to measure productivity and prepare billing charges
May possibly perform any of the following functions at the direction of the Site Manager:
Send, receive and deliver faxes
May be requested to perform document scanning
Prepare mail/packages for shipping orders
Provide light housekeeping such as making coffee and keeping conference rooms orderly
Due to changing technology in office automation, will be required to learn new features and functionalities of duplicating machines, faxes and scanners as introduced at the site
May perform some mailroom responsibilities and other duties as directed by Site Manager or Assistant Site Manager
High school Diploma or equivalent
over 5 years’ experience working directly in a print center
2+ years in a mailroom or professional office environment
Knowledge of machine operations from low to high volume, high- speed duplicating equipment
Proficiency in the use of a variety of reproduction-related equipment such as paper punches, staplers, inserters, folders, paper cuttters, spiral binding, velo-binding, stitcher and collaters, counters
Limited supervision and instructions given for routine work and detailed instructions given for new activities or special assignments
Excellent customer service, professional attitude and appearance is a must
Ability to work overtime & meet deadlines
Ability to follow directives and handle physical demands; Possess strong communication skills.
Physical activity required including frequent bending, reaching, lifting and standing in stacking print output into boxes or containers
May lift and/or move up to 50 lbs
What We Offer:
Competitive pay & benefits!
Comprehensive training and development programs that prepare employees to advance from within.
A company focused on creating a positive work and client environment.
Employee discounts on entertainment, products, and services nationwide!
Come Join Our Team!
Posted Date2 weeks ago(6/7/2021 8:14 AM)
Requisition ID 2021-11243
of Openings 1
Category (Portal Searching) Customer Service/Support
Position Type (Portal Searching) Regular Full-Time