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Masco Corporation Customer Service Analyst in Indianapolis, Indiana

Job Description

Do you enjoy establishing relationships, helping others, problem solving and working towards continuous improvement? Are you someone who loves analyzing problems, being proactive and coming up with new and creative ways to drive improvement around service? If you do, Delta Faucet Company has an excellent opportunity for you to join our Indianapolis corporate Customer Service team! As a Customer Service Analyst you will get the opportunity to form relationships with inside and outside customers as well as seek potential problems and look for ways to improve service.

Responsibilities:

  • Problem solve daily through calls and emails.

  • Review daily reports.

  • Process orders.

  • Effectively communicate with customers, agencies, sales and other departments throughout Delta Faucet.

  • Ensure a high level of service and support with the ability to deliver quick turnarounds

  • Find opportunities in processes to improve efficiencies and service levels for all customers.

  • Ability to conduct multiple tasks while delivering in a timely and accurate fashion.

Education & Experience:

The ideal candidate will possess a bachelor’s degree from a 4-year college or university and should have at least two years of customer service experience, or equivalent combination of education and experience. Basic knowledge of Delta Faucet Company’s product line, SAP and its manufacturer’s representative agency setup is a plus. Proficient computer skills, including Microsoft products is preferred. Incumbent should have the ability to balance multiple tasks and make business decisions.

Company

Delta Faucet Company

Full time

Masco Corporation (the “Company”) is an equal opportunity employer and we want to have the best available persons in every job. The Company makes employment decisions only based on merit. It is the Company’s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.

Masco Corporation is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.

E-Verify Participation Poster: English & Spanish at https://e-verify.uscis.gov/web/media/resourcesContents/E-VerifyParticipationPoster_ES.pdf

E-verify Right to Work Poster: English at https://www.uscis.gov/sites/default/files/USCIS/Verification/E-Verify/E-VerifyNativeDocuments/RighttoWorkPosterEnglish.pdf , Spanish at https://www.uscis.gov/sites/default/files/USCIS/Verification/E-Verify/E-VerifyNativeDocuments/RighttoWorkPosterSpanish.pdf

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Masco Corporation is a global leader in the design, manufacture and distribution of branded home improvement and building products. Our products enhance the way consumers all over the world experience and enjoy their living spaces. Our portfolio of industry-leading brands includes Behr® paint; Delta® and Hansgrohe® faucets, bath and shower fixtures; Kichler® decorative and outdoor lighting and HotSpring® spas, to name a few.

At Masco, we believe in better living possibilities—for our homes, our environment and our community. Across our businesses and geographies, we seek out these possibilities to grow ourselves, enhance our consumers’ lives, create returns for our shareholders and improve the world around us. We believe a strong, supportive presence in the communities where we live, work and do business is vital. We partner with organizations that are as driven as we are to support the growth of our communities, encourage and enable equity and provide safe, affordable housing for all families.

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