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GAP Solutions Inc Accounting Clerk III in Indianapolis, Indiana

GAP Solutions champions the missions of our Federal Government customers and delivers value through people, process, and solutions.

We employ talented and experienced personnel passionate about the missions of our customers. We achieve service excellence by satisfying customer needs, strengthening operations, and saving money. We apply proven frameworks and engage inter-organizational stakeholder groups to help customers resolve complex business challenges and minimize organizational risks. We follow a disciplined and rigorous ISO 9001:2015 registered quality system to realize customer objectives and continue exceeding 90% customer satisfaction ratings.

We are a rapidly growing company with over 500 employees nationwide. Our practice areas include Emergency Management, Process Management, Security & Information Management, Information Technology Services, and Scientific Research, Analysis, and Policy Development.

Position Objective: The Accounting Clerk III (AC III) supports the CBP Administration Systems, Accounts Payable (Travel Section), and Payroll Branches to provide customer service support and process financial documents. General duties may include, but are not limited to: maintaining systems and records, account reconciliation, auditing, review and verification of invoices, analysis and resolution of account issues, and data entry. This position is responsible for the selection and application of CBP established procedures and techniques

Duties and Responsibilities:

Administration Systems Branch (SAP Help Desk Section):

  • Provide superior customer service support via phone and email utilizing various resources.

  • Diagnose and resolve or escalate inquiries as appropriate

  • Track, route, or redirect issues to correct resources

  • Log all inquiries using Remedy software system

  • Maintain proper knowledge base to best assist customers

  • Other duties as assigned

Accounts Payable Branch (Travel or Commercial Accounts Section):

  • Provide research and response to telephone and/or email inquiries related to issues; resolve or escalate inquiries as appropriate

  • Process manual and automated authorizations and vouchers associated with a variety of activities

  • Administer department specific program(s)

  • Perform mail desk functions

  • Other duties as assigned

Payroll Branch:

  • Provide research and response to telephone and email inquiries related to payroll issues; resolve or escalate inquiries as appropriate

  • Perform audits and reconciliations regarding employee leave and earnings balances

  • Process requests for withholdings and exemptions

  • Analyze pay records process related documents

  • Other duties as assigned

Basic Qualifications:

  • High School Diploma

  • Two (2) years of education above high school from an accredited college or university in business, management, finance, or accounting field of study. Four (4) years of related work experience in lieu of two (2) years post highschool education acceptable.

Minimum Qualifications:

  • Four (4) year degree from an accredited college or university is strongly preferred.

  • Ability to obtain a favorable rating upon completion of Client high-risk background investigation including credit.

  • Proficiency with Word, Excel and at least one (1) email software application.

  • Familiarity with accounting practices and data.

  • One year of direct relevant work experience is preferred.

  • Ability to follow oral and written directions to complete assigned tasks.

  • Ability to perform problem-solving techniques and demonstrate analytical skills.

  • Ability to perform multiple tasks and work well with others.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

GAP Solutions provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job us at You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned.

GAP Solutions is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.

Requisition ID: 4226