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Highmark Health Customer Program Director in Home, Indiana

Company :

HM Health Solutions

Job Description :


This job is the primary client point of contact for the management of projects and enhancements and operates within the larger client account structure to ensure that all client requested changes are effectively managed, on time, on budget and with high quality. Engages with client business stakeholders to ensure that the client is well informed and engaged in the project delivery from inception to delivery. This communication includes the financial management of the entire book of requests from the client as well as escalate risk and issue management for identified projects. Completes tasks through the matrixed engagement of the larger delivery team. Primary interaction will be with the Delivery Owners assigned to individual projects where the incumbent will receive project status information and escalation of any issues or risks.


  • Perform management responsibilities to include, but are not limited to: involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity. Plan, organize, staff, direct and control the day-to-day operations of the department; develop and implement policies and programs as necessary; may have budgetary responsibility and authority.

  • Engage with the Delivery Owners to review project related activities. and will be expected to have a general understanding of every project for their client and be able to communicate status, risks and issues both internally and externally to the client.

  • Use information from the Financial Controller to maintain and report the overall portfolio budget for the client. This includes identifying projects that are off track from both an budget and profitability perspective and take appropriate corrective action.

  • Meet regularly (daily) with the business stakeholders in the client organization. The communication and meetings will be intended to review the portfolio relevant to that stakeholder and ensure that the client is well informed and any issues are addressed.

  • Support the client as they intake new business. They will engage with intake and solutioning teams to ensure that new work is being estimated and included in future delivery planning. This includes annual planning efforts and the review and approval of proposals to be submitted to the client.

  • Direct the Delivery Owner associated with a project or enhancement regarding the expectations of the client and support project escalations back to the manager of the Delivery Owner for resolution. Duties are limited to the oversight and direction of the Delivery Owner where the Delivery Owner owns the delivery.

  • Support the client executive team in the development and presentation of materials related the client project and enhancement delivery. This includes status reports, Business Review meetings, Contractual reviews and other critical items as appropriate.

  • Other duties as assigned or requested.



  • Bachelor's Degree in Business, Healthcare or related field


  • None


  • None



  • 7 years of Project Management

  • 7 years with Client Relationship Management

  • 5 years with People Management


  • None



  • None


  • PMP Certification


  • Project Management

  • Financial Planning and Management

  • Strong Communication skills

  • Problem Management and Resolution

  • Working in a Matrixed Organization

  • Client expectations management

Language (Other than English):


Travel Requirement:

25% - 50%


Position Type


Teaches / trains others regularly


Travel regularly from the office to various work sites or from site-to-site


Works primarily out-of-the office selling products/services (sales employees)


Physical work site required


Lifting: up to 10 pounds


Lifting: 10 to 25 pounds


Lifting: 25 to 50 pounds


Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.

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Equal Opportunity Employer Minorities/Women/ProtectedVeterans/Disabled/Sexual Orientation/Gender Identity ( )

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Req ID: J182241