MARILYN'S BAKERY INC Front of House Manager - St. John in Hobart, Indiana
FRONT OF HOUSE MANAGER -St. JohnThe FOH Manager position at Marilyn's Bakery plays an important role in building the brand through superior customer service and assuring top quality product. Our management roles reflect the highest values for professionalism and passion for excellent food. This role is so much more than a manager. It leads a dynamic and values driven bakery/cafe operation that believes in superior customer service, top quality products, connection with staff and customers and cultivates a positive culture while adhering to, enforcing, and improving upon existing structure and procedures.PRINCIPAL DUTIES:Plan for and oversee the scheduling of manpower, equipment and supply requirements for the front-of-house maintaining accountability for the cost, utilization and performance of employees and equipment.Assist in the hiring, training and proficiency (including performance reviews) of employees in the front-of-house, finishing department and cafe. Recommend hiring, corrective action and termination decisions to the General Manager as needed.Administer prompt, fair, and consistent corrective action for any and all violations of company policies, rules and procedures.Continually strive to develop team in all areasAssume responsibility as the manager/supervisor on the floor (front-of-house) to assure service and quality standards are maintained.Assume responsibility as the manager/supervisor for B.O.H. operations as needed.Maintain control of sales, cake, cafe departments dress code policy, ensuring that employees adhere to the dress code as well as maintain a clean and neat appearance.Monitor compliance with health and fire regulations regarding food preparation and serving and building maintenance.Achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment.Ensure compliance with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the cafe, employees, and guests.Investigate and resolve complaints regarding food quality, service, or accommodations.Assume responsibility for the cleanliness, organization and preventative equipment maintenance procedures and standards for all front-of-house facilities.Promote bakery and cafe according to plans of company.Accurately operate the point of sale system, ensure compliance with operating guidelines as it relates to gratuity programsControl cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with bakery policies and procedures.Ensure that all products are received in correct unit count and condition and deliveries are performed in accordance with the MB's receiving policies and procedures.Manage by the designated budget/plan to achieve annual objectives.Implement and monitor internal financial controls for the sales, cake, cafe department.Maintain purchase order system, par-stock levels on front-of-house and retail inventories and implement and monitor ordering and receiving program to ensure proper quality and price on all purchases.Develop and operate within all guidelines, policies, standards and constraints established and implement mandatory standards of operations as they relate to front-of-house, cake and cafe.