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Superior Air-Ground Ambulance Services, Inc. Call Taker Dispatcher (Customer Service Rep)-IN - 757 in Highland, Indiana

Call Taker Dispatcher (Customer Service Rep)-INSuperior IN - Highland (911), 2605 Garfield, Highland, Indiana, United States of America Req #757Monday, January 4, 2021Superior Air-Ground Ambulance Service, Inc. is committed to attracting and retaining the best talent. We are an Affirmative Action/Equal Opportunity Employer. Qualified applicants of all backgrounds are encouraged to apply. M/F/V/DSuperior Air-Ground Ambulance Service, Inc.is the largest independent, locally owned and operated Emergency Medical Service provider in NorthernIllinois and Northwest Indiana.We provide wheelchair transportation, Basic Life Support, Advanced Life Support, and Critical Care Ground Transportation; as well as Critical Care Rotary AirTransportation. Much of our provensuccess is attributableto the exceptional, compassionatecustomer service provided byour employees.Customer Service Representative (Call Taker)Essential Duties and Responsibilities:Answer, screen, and direct calls for entire companyDistinguish the need for emergency transportationPre-arrange transport for facilities while determining the level of care needed for the patientsArrange specialty and critical care transportationProvide information and assistance for customer service inquires as neededCommunicate with multiple departments and EMS personalProvide supportive information to customers to assist them in arranging appropriate transportDevelop effective solutions for customer service issuesDirect calls to Flight desk as appropriateOther duties as assignedQualifications:Pleasant, professional phone mannerDetail orientedTyping skills of 30 wpm or betterAbility to excel in high-stress environmentAdapt to frequently changing policiesAbility to learn policies and procedures for facilities and recognizing when to apply them.Medical background a plusEMD certification will be required within 1 year of employmentSuperior Air-Ground Ambulance Service, Inc. is committed to attracting and retaining the best talent. We are an Affirmative Action/Equal Opportunity Employer. Qualified applicants of all backgrounds are encouraged to apply. M/F/V/DSuperior Air-Ground Ambulance Service, Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.Equal Opportunity Employerminorities/females/veterans/individuals with disabilities/sexual orientation/gender identity

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