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Hard Rock International SUPERVISOR - STEWARDING in Gary, Indiana

The incumbent in this position is responsible for maintaining a sanitary environment for food and beverage preparation and storage as well as provide clean service ware and utensils for the entire food and beverage operation.


(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

  • Creates an atmosphere that induces guests to make Hard Rock Casino Northern Indiana their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.

  • Hires, trains, motivates, evaluates, and manages food and beverage staff in order to ensure that team members receive adequate guidance and resources to accomplish established department objectives.

  • Develops, implements, and monitors department standards, guidelines, and objectives, and maintains other administrative processes such as budget and staffing to ensure proper planning and efficient operation of department.

  • Directs the maintenance of cleanliness of the back of the house areas, which include: main kitchen, storage areas, dumpster, loading dock, TDR, and washing areas. Manage general cleaning schedule so that the food service areas meet or exceed the health inspection requirements.

  • Assists in the maintenance of the inventory and coordination of the distribution of all big four items: china, glassware, linens and silver which also includes visual inspection to ensure cleanliness and safe transportation.

  • Controls equipment storage areas and the issuance of equipment for the Food & Beverage Department.

  • Attend and participate in meetings, completing follow-up as assigned.

  • Perform work regularly and predictably.

  • Responsible for cleaning and sanitizing work and public spaces.

  • Other duties as assigned.


  • Attend seminars when needed.


(Related education and experience may be interchangeable on a year for year basis)

This knowledge and these abilities are typically acquired through a completion of a High School Diploma or equivalent, and a minimum of three years’ experience as a Steward. Prior supervisory experience preferred.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):

  • Must obtain and maintain valid licenses / certifications per Federal, State and ERGC Gaming regulations.

  • Must successfully pass background check.

  • Must successfully pass drug screening.

  • Must be at least twenty-one (21) years of age.

  • Must be able to work holidays and weekends, as well as flexible shifts.


  • Pertinent federal, state, and local laws, codes, and regulations.

  • Dish machine operation and assembly.

  • Prior janitorial cleaning experience.

  • Familiar with handling of cleaning chemicals and compounds and preferred deep cleaning methods.

  • Kitchen work and equipment usage; familiar with cleaning of all types of kitchen equipment.

  • Understanding of labor budgets and financial statements.

  • All operations of the Stewards’ Department.

  • Demonstrated organizational skills, budgeting experience and full understanding of financials.


  • Communicate clearly and concisely, both orally and in writing.

  • Be flexible to work varying shifts and time schedules as needed.

  • Deliver programs which create a service level of excellence for internal and external guests.

  • Tie training to the organization’s strategic goals.

  • Ability to communicate effectively with all levels of employees and outside contacts.

  • Review and comprehend all necessary documentation.

  • Inspect and maintain all areas for which responsible.

  • Stock and retrieve supplies as needed.

Requisition Number: 2021-15604

External Company Name: Hard Rock Cafe International (USA), Inc.

External Company URL:

Street: 5400 West 29th Avenue