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NTT Data Inc. Client Services Specialist I CSR in Fort Wayne, Indiana

less thanstrong>Descriptionless than/strong>less thanul>less thanli>Critical Thinking and Effective Communicatorsless than/li>less thanli>Candidates Should have at least 1 year call center experience and Strong PC Skills managing multiple programsless than/li>less thanli>Basic understanding of medical / reimbursement terminologyless than/li>less thanli>Solid work history and leadership abilityless than/li>less thanli>Must be local to worksite - could be working remote therefore needs private space to work at home and reliable Internetless than/li>less than/ul>less thanem>Verifyable High School Diploma or GED Required:less than/em> less thanspan style="color:#16a085;">Yesless than/span>less thanbr>less thanem>Work Experience? less than/em>less thanspan style="color:#16a085;">Noless than/span>less thanbr>less thanbr>less thanstrong>Position Summary:less than/strong>less thanbr>Work with a team of specialists dedicated to one of our manufacturer partners to provide reimbursement support services. Have direct interaction with the manufacturer client to provide case statuses and updates.less thanbr>less thanbr>less thanstrong>Duties:less than/strong>less thanbr>less thanem>Key Responsibilities:less than/em>less thanul>less thanli>Solid knowledge of prescription drug reimbursement, including insurance plan types, PBM and major medical benefits, prior authorizations and appeals processing.less than/li>less thanli>Ability to work in a fast paced environment, handling both inbound and outbound calls.less than/li>less thanli>Must be organized, detail-oriented and able to document cases clearly and accurately in accordance with the program guidelines.less than/li>less thanli>Good communication skills are essential, both internal and external.less than/li>less thanli>Knowledge of Medicare benefits, enrollments and LIS assistance.less than/li>less thanli>Plans and organizes work assignments, set priorities and completes work with a minimum of supervision.less than/li>less thanli>Adheres to the service policy and principles of the company, as well as the program guidelines set by the department.less than/li>less thanli>Participates in cross-training to perform all roles within the department.less than/li>less thanli>Communicates effectively and professionally with our program partners to assure the best possible service for our patients and partners.less than/li>less thanli>Other duties as assigned.less than/li>less than/ul>less thanem>Physical Demands: less than/em>less thanul>less thanli>May sit, stand, stoop, bend and walk intermittently during the day.less than/li>less thanli>May sit or stand seven (7) to ten (10) hours per day.less than/li>less thanli>May be necessary to work extended hours as needed.less than/li>less thanli>Finger dexterity to operate office equipment required.less than/li>less thanli>May need to lift up to twenty-five (25) pounds on occasion.less than/li>less thanli>Visual acuity to see and read fine prints. Specific vision abilities required by this role include close vision, color vision and the ability to adjust focus.less than/li>less thanli>Must be able to hear normal voice sounds.less than/li>less thanli>The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this role.less than/li>less than/ul>less thanem>Work Environment:less than/em>less thanul>less thanli>Work in a climate-controlled, smoke-free internal environment.less than/li>less than/ul>less thanem>Experience:less than/em>less thanul>less thanli>Minimum (Required)less than/li>less than/ul>less thanem>Qualifications:less than/em> (must be met in order to perform the job at the required level)less thanul>less thanli>Ability to read and comprehend simple instructions, short correspondence, and memos.less than/li>less thanli>Ability to write simple correspondence.less than/li>less thanli>Ability to effectively present information in one-on-one and small group situat