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Thyssenkrupp Elevator Corporation Account Manager - Service/Repair (Toledo) - 794494 in Fort Wayne, Indiana

Your new responsibilitiesThe first 3 letters in workplace safety are Y-O-U!thyssenkrupp Elevator Americas is currently seeking an experiencedAccount Manager -Service/Repair in Ft. Wayne , IN or Toledo, OH.Essential duties and responsibilities:Exceeds sales goals and quotas by utilizing company tools for service and repair growth and cancellation reductionManages service accounts by visiting with Tier 1, 2 and 3 customers within assigned territory, to develop ongoing relationships with customers and build an understanding of their needs and wantsIncludes building relationships in BOMA and other associated groupsDevelops capital plans for customers to address their short- and long-term building needsMaintains a strong working knowledge of company products by attending training classes, and studying factory equipment manuals and supplier information. Includes developing knowledge of local elevator code requirementsPrepares repair job proposals by estimating labor and other job costs using estimating software program. For items not in the program, obtains price estimates from suppliers and manually calculates. Includes reviewing blueprints, surveying equipment and interfacing with operations personnel for additional input and approvalsPrepares service contract bids. Includes reviewing blueprints and surveying equipment when necessary and interfacing with operations personnel for additional input and approvalsReceives and responds to written and oral questions related to quoted repairs and service contracts. Includes performing follow-up with customers on all service and repair proposalsMonitors the status of current service contracts by visiting job sites and customers within assigned territory, ensuring customer satisfaction with service; resolves outstanding issuesContacts service customers regarding contract renewal prior to contract expiration; advises of price increases if appropriateKeeps timely, well organized records of sales activities including but not limited to proposals, bookings, losses and cancellations. Uses company-provided sales management softwareMaintains a strong understanding of thyssenkrupp Elevator, its regional and company mission and objectives, ethical standards and code of conductUtilizes the Customer Relations Management (CRM) tool to update and manage sales pipelineAssists in A/R collection efforts to ensure prompt payment from customersPerforms other duties as may be assignedWhat we look forBachelor's Degree requiredSuccessfultrack record of sales performanceEffectiveverbal and written communication skillsPattern of achievement, ability to multi-task, and strong sense of self-motivation are critical to the success of this roleAbility to read and interpret architectural and/or blueprint/drawings preferred1-2 years of elevator experience preferredReasonable accommodations may be made to enable individuals with disabilities to perform the essential functionsEqual Opportunity Employerminorities/females/veterans/individuals with disabilities/sexual orientation/gender identity