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Cognizant Technology Solutions Client Relationship Manager - 00042619591 in Columbus, Indiana

Job Description Client Relationship ManagerOverviewClient Relationship Managers are key contributors to commercial side of Cognizant IT and Consulting Business. They support the Client Partner and act as business owners for assigned accounts, managing the day-to-day activities and PandL of these accounts. They proactively identify new and expansion opportunities on accounts and plan for and close the extension of existing agreements. The CRM works with delivery teams to maximize backlog, optimizing the resource mix and navigating scope changes to ensure client expectations are met. They work towards establishing a positive client experience through delivery excellence. This role is a high visibility and challenging opportunity and requires high amount of commitment, business acumen, leadership qualities and motivated attitude to perform well.Key Responsibilities Manage on-time and on-budget delivery with planned profitability, consistently looking to improve quality and profitabilityLead the onsite project teams and ensure they understand the client environmentResponsible for Backlog growth - Existing projects Renewals/Extensions of current projects Rate RevisionsDrive RFPs / Proactive bids Renewals, Extensions, Application/Project additions, Application rationalization and modernizationBuild senior and strategic relationships through delivery excellenceUnderstand the client environment, issues, and prioritiesServe as the day-to-day point of contact for the clients taking the lead in deliverySupport and drive firm-wide delivery initiatives, as directedMeasures A CRM shared measures are margin, revenue, client satisfaction, and employee retention. CRM role-specific measures are bid vs did, renewal win rates, and client experience.Required QualificationsMinimum 15 years of experience in a client facing role in a consulting firm or an account/engagement management role in the IT professional services offshore/outsourcing industry.Should be Visa ready for the United States and ready to travel on immediate basisExperience managing Client PandL of $15 Million dollars including reporting and metric assessment for the account.BS DegreePreferred QualificationsMS or MBA degree preferredStrong background in a project environment and application development.Proven ability to contribute to new business development efforts and to lead and manage multiple tasks in a dynamic environmentMust be detail oriented and able to manage and maintain all facets of complex assignments.Demonstrable problem solving abilities with the aptitude to identify strategic solutions to business problems with enterprise-wide implicationsDemonstrate the flexibility to work among diverse corporate environments, industries and technical and non-technical audiencesWork Authorization:Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the futureEqual Opportunity Employerminorities/females/veterans/individuals with disabilities/sexual orientation/gender identity